It should be noted that:
1. After placing an order, please keep in touch to avoid some countries requiring a tax number to ship, and we will confirm the condition of second-hand products before shipment
2. After receiving the goods, please contact us as soon as possible. We will provide the most satisfactory solution for all your problems. Please do not initiate a return at the beginning. Contact us to verify the situation and we can arrange a refund for you without harming your interests as a consumer. Communication is the key to everything
3. If you are in a hurry to receive the product for use, please contact us and we can upgrade to commercial express delivery. DHL/UPS/FEDEX can be arranged
4. Some links are real-life photos, while others are inventory photos. We have many products, and sometimes we don't have time to update the photos. It is recommended to contact us before placing an order to view the actual photos to avoid unnecessary trouble. We will also send photos to confirm with you before shipping, so please ensure that you can receive our eBay messages
5. If you need more product quantities, you can contact us and we can offer discounted prices as wholesale prices
6. As long as you have any needs, you can contact us and we can help you match the products you need. We have many products, but it may not be possible to upload them to our store in time. As long as you provide detailed models or photos, we can help you match them. Some products are also tested by our engineering team before shipment
7. Some products are customized, such as adding instrument options. Please contact us, and we can add what you need according to your needs
Welcome to our ebay store: https://www.ebay.com/str/fulltest
Terms of Sales
The amount we charged only covers the product, shipping and handling. Any custom or import tax has to be put on buyer's side.Due to different tax policies in each country, we are not responsible for customs clearance
Payment
To accelerate the shipping process a bit, please clear your payment within 3 days after auction closure or placing the order. Otherwise Unpaid Item Dispute will be filled with eBay.
Shipping Details
Please confirm your shipping address in the checkout. We only ship to your verified eBay addresses. Your eBay address MUST MATCH your Shipping address.
The default way of shipping is international standard shipping. To US: 7-15 days on the way. To other countries could take around 10-25 days on the way. And bad weather or peak season could make it longer. Please be patient.
We might change the package due to import custom reason. However, we will conduct strict packaging to ensure that your items are safe.
If you need urgent, please choose the express shipping option or send message to us after placing order.We can provide you with shipping methods for commercial express delivery such as UPS, FEDEX, DHL, etc
Return Policy
We offer 30 days return policy. If you are not satisfied with your purchase, you can return the item(s) to us within 30 days with a copy of original invoice. No returns on any installed parts.
All we ask is you send it back in the same condition as it was received - new and un-used in an original package and must contain everything that was originally provided, such as packing materials, manuals, protective wraps and instructions.
If your package is lost in transit to us, we are not responsible for any loss or damages and cannot refund you because the item cannot be resold or returned to our supplier.
You will be directed to submitting a claim directly to your shipping company requesting any reimbursement.
If the product you receive is not the one you ordered, please take photos of any visible part numbers of visual reference and contact us directly; photos must be CLEAR and have the part numbers VISIBLE.
If you request a return not due to product quality issue, wrong description or damages, the returning cost will be put in buyer's side, and shipping & handling cost are not refundable.
In order to process a return or exchange, please call us or send us a message through eBay and we will be happy to assist you immediately.
Customer Service
We strive to provide 5-star customer service! Even though we are carefully handling each case, there still could be some un-expected problems such as damage during the shipping etc.
If this happens, please do TELL US via E-mail or eBay message instead of leaving us Negative feedback, thanks!
We will work out a solution and get back to you within one working day.
