About Us:

European Parts Specialists has been selling parts and accessories since 1981. In fact, we celebrated our 40th anniversary in 2021! We have specialized in selling parts for the finest automobiles including Mercedes, BMW, Porsche, Audi, VW, Volvo, Saab and others. My name is Randy Steele, otherwise known as the MB Parts Guy (mbpartsguy). I have over 51 years of automotive parts experience, 44 years specifically with Mercedes! In the 38 plus years of EPS I have learned much about other German and Swedish cars and their parts needs. Please feel free to contact me if you need help with anything related to these car line. I also invite you to see my "Me" page on eBay for more information.

Payment:

We have found that using PayPal is the optimum method for paying for your item(s). PayPal has proven to be the most secure, safe, and fair method for payments made and or received. During checkout you will be directed to the payment center for paying for your item with PayPal. Through PayPal you will be able to make a payment using your PayPal account or use a credit card.

Shipping:


United States Postal Service (USPS):

We ship the majority of our items via USPS Priority Mail for items within the USA and protectorates. For International shipments we use Priority Mail Express International, Priority Mail International and First-Class Mail International. We charge the prevailing rates for both shipping fees and insurance. We do add a small additional fee for handling & packaging. Using First-Class Mail International can save money but is slower and not tracked and is only available for packages up to 4 pounds. Please click on the link to learn more about each shipping method.

United Parcel Service (UPS):

We also use United Parcel Service or UPS, when needed and or are asked to. The choice is yours, however we recommend USPS since it is generally faster and less expensive. UPS shipping must be arranged after the sale, and shipping charges may need to be adjusted. If shipping charges are adjusted, an additional payment or credit will need to be made before shipping the item.

Fee and or Fixed Price Shipping:

Free and or fixed price shipping will be done through the shipping method of OUR choice, which may include USPS Priority, First Class, or UPS. Free and Fixed Price shipping applies ONLY to items specifically stated as being shipped for free or with a fixed price. Free and Fixed Price shipping fees may not cover insurance and or handling fees. Those charges may still apply. Free and Fixed Price shipping applies to shipment ONLY within the 48 contiguous states.

Shipping After Sale:

We do our very best to ship all items within 3 days of receipt of payment. Things happen, so this is not a hard and fast rule, but rather our policy. Something purchased on Friday may not be shipped until Monday. We do, however, try to meet the needs of our customers, so please let us know if your item is needed quickly and we will work with you to do whatever we can to expedite shipping, make that happen.

Unconfirmed PayPal Address:

Due to past problems, we reserve the right to ship to, or not ship to a PayPal unconfirmed address. There may be exceptions depending on the country that the item is to be shipped to, and the PayPal record of the purchaser. We also take into consideration the PayPal Verified or not status.

Returns:

European Parts Specialists, hereafter referred to as EPS: Will not accept a C.O.D. return on any part, be it new, incorrect, defective, a core, or for any reason. The C.O.D. package will be refused, and returned to the sender, and all costs for this become the responsibility of the sender. Will not accept any return before prior contact with, and authorization from EPS. Will accept cores returned in their original packaging, clean and drained of any fluids, accompanied by an invoice.


Warranty:

EPS guarantees you will be satisfied with any and all purchases from us. In accord with this we will accept returns on any part purchased from us with the following exceptions: electrical parts, literature, anything after 30 days of receipt by the customer or any part that has been used, installed, damaged, or not in it's original packaging and in re-sellable condition.

The following return policies apply: If an item is incorrect due to our error, we will refund the price of the item including shipping costs. If the part is incorrect due to a customer error, we will accept it back less shipping charges & eBay fees. If an item is received damaged, a claim must be filed with the carrier right away. Damage from poor packing will be determined by the shipping company, however, we go to extremes to insure the best packing possible. If the shipping company claims poor shipping, we must be notified and will negotiate with the shipping company.

Handling a problem before it becomes a return: Please contact us immediately if there is a problem with the item purchased, so we can asses the problem, and the solution. It is our desire that any problem resulting from a customer's purchase from EPS be handled in an expeditious and friendly manner. We take out of the ordinary steps to insure the satisfaction of our customers. It is important, however, that a customer abide by the same code of ethics that EPS has. We are old fashioned, and still believe that fair play and honesty are the best policies, and that they do still exist for the most part. Unfortunately, we only have control over our own actions. Because of this, any and all customers purchasing from EPS agree, by that purchase, to be bound by, and accept the above company policies of EPS, as binding on their purchase. Final determination of the validity of any claim against EPS, becomes the sole right of EPS.

Contact Us:


Please contact us by E-Mail through eBay. To checkout after the auction closes, please proceed to checkout and complete the process to ensure quick shipment of your item. If you have any problems or questions please email me through eBay for further instructions.