1.We guarantee against any defective products. The original shipping label must be sent back to us to validate the return. A full refund can only be issued during the first 30 days upon receipt of the product.
2.All returned products (Replacements or Refund) need to be assigned a RMA # (Return Merchandise Authorization #) prior to return. Any returned product without a RMA # on package will not be accepted or processed.
3.To obtain a RMA #, please contact us through eBay's messaging system with your eBay user ID, eBay item ID #, and a brief description about your item condition and/or service requested. We will work on resolving your particular case ASAP.
4. Buyer will be responsible for all kind of return shipping/shipment to the seller for resolving the problem.
5. Any items purchased in error, or that are non-defective or un-damaged may be subject to a 15% restocking fee. Shipping and handling fees are non-refundable. If an item is returned to us due to an address issue, we do charge a reshipping fee to reship. If you would like a refund, there will be a 15% restocking fee applied.
6. The Extended Return policy does not cover damage caused by accident, abuse, neglect, modification, alteration, misuse, repair, modification or physical damages. Return orders will be provided to the original purchaser only. It will not renew once a replacement has been issued.
7.Please contact us before returning.
