Building Great Customer Experi - VERY GOOD

Customer Intimacy: Pick Your Partners, Shape Your Culture, - VERY GOOD

TCE Total Customer Experience: - VERY GOOD

Chief Customer Officer 2.0: How to Build Your Customer-Driven G - VERY GOOD

Customer Service Skills for Success (Irwin Marketing) - Paperback - VERY GOOD

Leadership for Great Customer - VERY GOOD

Accelerating Customer Relationships : Using CRM and Relationship