Shipping
We ship worldwide. We follow all exports rules set forth by the Bureau of Industry & Security (www.bis.doc.gov).
You may also use your own shipping account (UPS or FedEx or DHL), please email your account number and the type of shipping service. Items will usually ship the same day payment clears. We will attempt to combine shipping wherever possible. Local pickup is available, however an appointment is required.
For International Shipments any taxes, duties, or other fees levied shall be the sole responsibility of the purchaser. All international shipments requie phone number and email address to assist in delivery.
Customer cannot return products without a return material authorization number ("RMA"). Returned Products must be in original manufacturer's shipping cartons or equivalent.
Payment
Credit Card
We accept all major credit cards.
We also accept payment by PayPal.
Bank Wire Transfer
Bank wire transfer is often the preferred payment method for International orders. We will provide you our bank details upon receipt of your order.
Net 30 Terms
We accept Purchase Order. Payment term is available upon approval.
Warranty
All sales include a 30 Days Warranty (Extended 1- year Warranty is Available upon request at additional cost). We guarantee that the item will work only as described in the description. There may be an underlying problem(s) that we are truly unaware of and these are not covered. If you discover that the item received is not as represented in the description above, you must notify us within 48 hours of receiving the item. Defective items will be replaced or repaired. A refund will only be issued if the item cannot be replaced or repaired. This privilege does not cover items purchased in error, damaged by customer misuse.
NIST Traceable Calibration is also available upon request. NIST Traceable Calibration will be preformed by a third party or the OEM.
Sales listed "AS-IS": Items that are SOLD AS-IS are not covered under any warranty; express or implied. We do not accept returns on items SOLD AS-IS. NO EXCEPTIONS.
Returns
Cogwell reserves the right to repair, exchange, or refund the purchase price if the unit does not meet manufactures specifications, (calibration adjustment excluded).
