EXPERIENCE

5 STAR GOLD SERVICE!  

CONTACT US

USER AGREEMENT

You agree to contact us before opening a return or case or leaving neutral or negative feedback. You will allow us the opportunity to respond to your complaint.

FEEDBACK & DETAILED SELLER RATINGS ABUSE

Buyers should NOT use Feedback as the First Method of Communicating with a Seller!

As we have to work so hard throughout the year to achieve and maintain our feedback score, then a very small minority of new buyers who are dishonest, abuse and leave inappropriate feedback or bad (1, 2 or 3) detailed seller ratings (DSR) will be reported, investigated and subject to a range of actions, including limits to their buying and selling privileges and suspension of their account. The number and type of feedbacks buyers leave for others that shows a pattern of unwarranted feedback can also be reported and investigated for feedback and detailed seller ratings abuse.

Please Be Cautious About What You Say When Leaving Feedback!

DEFAMATION

What You Say Becomes a Permanent Part of Our Record!

The feedback you leave forms a valuable part of our reputation and you are responsible for the comments you write. What you say could develop into a claim of defamation and subsequent court order. Under New South Wales law, defamation is broadly defined as a publication communicated to someone, other than the subject, which is liable to cause ordinary, reasonable persons to think less of the subject or shun or avoid the subject. Defamatory publications will include aspersions upon an individual's reputation for honour, honesty and integrity as well as disparagement of an individual's reputation in trade, business, profession or office. 

FRAUDULENT CLAIMS

Please Be Sure to Contact Us First Before Opening a Return or Case!

A buyer that opens a return or case without contacting us first can be reported to eBay for investigation of harassment and extortion. In very rare instances, claims of item not received will be handed over to Australia Post for them to conduct a full investigation to authenticate the buyer's information. In the event of providing false, inaccurate or misleading information this will be reported to eBay, PayPal and the Police for fraud. Any false claims in the detailed seller ratings (DSR) or feedback will also be reported to eBay for harassment.

RETURN POLICY

Please Be Sure to Read the Listing Carefully Before Purchasing!

Best Price In Australia is committed to customer satisfaction. If there is a problem, we can work together to resolve the problem. We have always been extremely fair and always try to work with our reasonable customers. We will make every attempt possible to resolve the issue if we made a mistake (it happens). Please do not assume a mistake is intentional. If an item is faulty then the customer should contact us and may be required to return the goods. We will test the item and if the item is proven to be defective we will meet our legal obligations by refunding the purchase price or providing a replacement product, provided the item is returned within a reasonable time. We strive for positive feedback, harmonious relations and even some friendships. Let us know if our service could be better!! Please note: Consumer guarantees don't apply if you: Got what you asked for but simply changed your mind, have opened the product or have broken the seal, decided you did not like the purchase or had no need for the product, found the product cheaper elsewhere, ordered the product by mistake, knew of or were made aware of the faults before you bought the product or misused a product and have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods. Buyer's remorse is not a valid reason for returning an item. Please be advised it is the buyer's responsibility to check the listing thoroughly before purchasing an item and to ask any questions if unsure of anything about the item. Buyers who misuse returns by claiming an item isn't as described in the listing in order to circumvent a seller's return policy will be reported to eBay, investigated and subject to a range of actions, including Feedback removal, cancellation of requests or cases, limits on account privileges (such as use of the eBay Money Back Guarantee), limits on overall buying activity and account suspension. Also, buyers abusing returns by making unreasonable demands from demanding a partial refund or discount under threat of negative Feedback, low detailed seller ratings or opening an eBay Money Back Guarantee request or PayPal Buyer Protection case will be reported and investigated for violating the returns policy. Other unreasonable demands that are considered to be violations in buyer behaviour are demanding additional items or services that are outside of what is contained in the listing.

Please Be Aware of What is NOT Able to Be Returned!

Thank You to the Vast Majority of Our Customers for Your Kind and Considerate Appreciation!