Rose Collectibles
Product Policy
Please check images above for full accurate representation of item. We are not professional graders/experts. The condition description will be based on notable surface wear & edging. Clear signs of damage will be shown in the pictures. We don't personally recommend buying these items for grading purposes as we can't guarantee perfect grades.
Shipping & Return Policy
We offer the best combined shipping method!
Pay one shipping cost for multiple items.
We accept returns within 30 days of purchase.
Contact
Contact us through eBay.
Processing Time:
- Orders are typically processed within 3-4 business days after payment confirmation.
- Customized or made-to-order items may require additional processing time
Shipping Methods:
- We offer expedited shipping options.
- Expedited shipping usually takes 2 to 14 business days for domestic orders and 2 to 21 days business days for international orders.
- Every item that is shipped through us will have tracking number.
Shipping Costs:
- Shipping costs are calculated based on the weight of the package and the destination. Cost is out of our control.
- Customers can view shipping costs in their cart before completing the checkout process.
- We will never make profit off shipping and will always be transparent.
International Shipping:
- We offer international shipping to select countries.
- Customs duties and taxes may apply and are the responsibility of the customer. Please check with your local customs office for more information.
Shipping Delays:
- While we strive to meet delivery estimates, unforeseen circumstances such as weather conditions, customs delays and holiday gifting may impact delivery times.
- We appreciate your understanding and patience in such situations.
Address Accuracy:
- Customers are responsible for providing accurate shipping addresses.
- We cannot be held responsible for packages delivered to incorrect addresses provided by the customer.
Lost or Stolen Packages:
- In the rare event that a package is lost or stolen, please contact our customer service team for assistance.
Returns Due to Failed Delivery:
- If a package is returned to us due to failed delivery attempts or an incorrect address, additional shipping charges may apply for reshipment.
Payment Policy
Accepted Payment Methods:
- We accept payments through eBay direct or PayPal
Payment Confirmation:
- Payment must be received and confirmed before we process and ship your order.
Sales Tax:
- Sales tax will be applied to orders as required by applicable laws.
Currency:
- All prices are listed in Canadian Dollar (CDN). If you are using a different currency, the exchange rate may apply, and your payment provider may charge additional fees.
Payment Security:
- Your payment information is securely processed through our trusted payment gateway. We do not store or have access to your credit card or financial information.
Payment Deadline:
- Payment is expected within [5] days of committing to purchase. Unpaid items may be subject to cancellation.
Order Confirmation:
- You will receive an order confirmation email once your payment is successfully processed.
Refunds:
- Refunds will be issued using the original payment method.
- If a refund is initiated, it may take 5-7 business days for the funds to be reflected in your account, depending on your payment provider.
Cancellations:
- To cancel an order, please contact us within 48 hours of placing your order.
- We reserve the right to cancel orders for reasons including but not limited to insufficient stock, payment issues, address, or suspicion of fraudulent activity.
Payment Issues:
- If there are any issues with your payment, please contact our customer service team through eBay or contact eBay agent.
Payment Disputes:
- If you believe there is an error or unauthorized transaction on your account, please contact our customer service team promptly to resolve the issue.
© Rose Collectibles
