Contact us
We can be contacted at any time through eBay messages if you have any questions, comments or product requests. We will respond to you within 24 hours and do our best to help you out! We encourage our customers to contact us with any questions or concerns! We'd like to be sure you are completely satisfied with your purchase.
Payment
international Buyers - We accept payments through PayPal (Including Credit Payments) and
wire transfer.
Israeli Buyers - We accept Checks, Cash & PayPal
Shipping
we take great care packaging every item to ensure safe shipment to you. For the safety of the environment, we use recycled materials for packing.
Your item will be carefully packed using bubble wrap / shipping peanuts / cushioning
material for fragile content.
We are using Anti-Static bags to protect sensitive electrical equipment.
We are using rice-paper to protect lenses, mirrors and other optical parts.
There is NO extra charge for packing materials or "handling" unless specified differently in the item description above
Please let us know if you prefer new packing materials and we will charge you respectively.. we don't charge a fee for arranging the shipping for you. The cost of pallets or crates necessary for freight shipping may be extra.
Standard Domestic Shipping
Standard shipping methods are chosen for you at our discretion, either by ISRAEL-POST, FedEx or DHL or UPS
Freight
For larger and sensitive items that we have designated for freight shipment, please contact us for a shipping quote before you pay online. Items over 70 pounds will likely ship on a pallet or crate, whose costs will be the buyer's responsibility. Freight shipments will require a quote before you can make payment. Please contact us with Your shipping address Confirm if your address is commercial or residential Inform us if you require a lift gate Failure to provide this information could result in extra fees assessed by the carrier and we may bill you for the difference.
Damage Shipments
If your item arrives damaged by the shipping carrier, please take clear images before & after opening your package to document the extent of the damage. The claim will require pictures of different angles of the box/crate before opening, and the damaged product(s) after opening. Email us immediately with your order number and item description, along with the images and we'll begin the claim process for you. We manage you claim at no extra cost. However, failure to provide adequate and timely information may result in a claim being denied, which will affect our ability to offer a refund.
Free Pick up
available for those arranging local pick ups. We do not charge an extra fee if you want to pick your item up. The item will only be available as a loose load and will not be prepared for shipping. If you require a pallet for transport a fee may apply
Special Packaging
We can have custom ISO certified heat-treated wood pallets, skids and crates built, if necessary. We do not charge a palletizing or packaging fee, but if your item requires a pallet, skid or crate, we will invoice you for the added cost
returns
If you are unsatisfied with your purchase in any way,
please contact us first so we can rectify the situation immediately!
You do not need to open a case on ebay or leave negative feedback,
your complete satisfaction is more than enough motivation for us to do whatever it takes to make things right!
We bring integrity to the on-line market place customer service comes natural and is part of our core values.
We have extensive knowledge about many common machines,
if we do not know the answer right away we will find out!
All our products carry a 30-Day Warranty
30-Day, 100% No Hassle warranty unless specifically stated otherwise.
If the product does not work you may return it for a replacement or refund within 30 days of our ship date. Customer is responsible for return shipping and item's safe arrival at our facility
If you receive a non-functional product, please contact us to hold a replacement or return the item with your order number.All items must be returned in exact condition received including any accessories & packaging when applicable
disclaimer
The sale of this item may be subject to regulation by the U.S. Food and Drug Administration and state and local regulatory agencies. If so, do not bid on this item unless you are an authorized purchaser. If the item is subject to FDA regulation, I will verify your status as an authorized purchaser of this item before shipping of the item
