Refunds are issued within 30 days of the date the customer's order is received. Merchandise and
packaging MUST be in the same condition as when received. Items may be subject to a restocking fee
up to 20%. Alto Music reserves the right to refuse any return if it appears the item has been used.
The customer is responsible for return shipping costs. If the customer's order included free
shipping, the customer will be refunded order amount, less Alto Music's original shipping cost.
There are absolutely no refunds for the following items:
- Software (if unsealed or registered)
- Sheet Music
- Books
- DVDs
- Videos
- CDs
- Harmonicas, Mouthpieces, Earbuds/Earphones/Headphones(if unsealed), or any item that may come in
contact with the mouth, ears or nose.
- Used merchandise carries a 30-day warranty through Alto Music, unless otherwise specified.
New merchandise carries the original warranty issued by the manufacturer.
There are no warranties for the following items:
- Strings
- Drumheads
- Drum Sticks