What You'll Find Inside:

"How-to" Case Studies: Learn how world-class organizations made effective use of knowledge and reinforced learning to create a lasting change in corporate culture and organizational performance including Buckman Labs' 20-year KM/OL program, Microsoft's taxonomy management system, and Hewlett Packard's integrated KM/OL system.

Models: Benchmark against specific KM/OL models, including: Microsoft's Knowledge Management Architecture; AT&T's Information Knowledge Enterprise; Hewlett Packard's learning community; and the World Bank's Pillars of Knowledge Sharing.

Tools: Learn how to implement cutting-edge KM/OL tools, including: Massachusetts General Hospital's causal-loop diagrams; Microsoft's stakeholder survey; Ernst & Young's balanced scorecard for performance evaluation; and the World Bank's thematic self-assessment and KM action tool.

Training: Choose among best practice training interventions, including Norske Skog Flooring's experiential learning; InFocus' Fusion Workshops; Ernst & Young's Center for Business Knowledge; Shell Oil's communities of practice.

Research: Apply trends and findings from this book to build a businesscase within your organization. Learn about: top critical success factors for designing and delivering KM/OL initiatives; most popular evaluation methods; technologies needed; budgets required; and more!

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