Building an ITIL based Service Management Department: Office... - Malcolm Fry

Building an ITIL-Based Service Management Department by Stationery Office/Tso

Service Design Based on ITIL V3: A Management Guide (Best Practice (Van Hare...

LN-Measuring ITIL : Measuring, Reporting and Modeling - the IT Service

ITIL Lite: A Road Map to Full or Parti..., Fry, Malcolm

Service Operation based on Itil® V3: A Mana... by Bernan, . Paperback / softback

Continual Service Improvement Based on ITIL V3: A Management Guide (Best...

IT Service Management Based on ITIL V3 - a Pocket Guide Paperback