Contact Us

Office hours are Monday-Friday 8:00am-5:00pm Eastern Time. Please call 216-762-0599 or contact us by eBay message for any questions or inquiries.

Payment and Taxes

Payment must be received within 7 days of any purchase or auction close, orders are automatically cancelled and restocked after 7 days without payment.

Payments:

• All payments are managed by eBay’s managed payments program
• Please contact eBay with any payment issues
• All payments must be received before any order will be shipped

Taxes: All taxes are managed by eBay, if you need to request tax exemption status for your account please contact eBay

Packaging

Bubble wrap, packing paper and boxes are selected to fit the items perfectly. All freight items will be palletized, shrink wrapped and strapped for an additional cost. If your order is damaged upon receipt, please refuse the package/pallet so a claim can be filed with the carrier.

Shipping and Local Pickup

Domestic Shipping in Continental United States:

• Unless otherwise stated all orders sent to a continental USA location will be shipped via UPS or USPS
• Shipping cost is calculated by zip code and is available at the top of the page. Note some items may include free or fixed rate shipping.
• Freight quotes will be provided promptly upon request, or one can select Local Pickup and manage the transportation pickup and expense directly. Additionally, reLink offers and will quote palletization services upon request. Current rates are $175 for packing and palletizing each standard pallet (Standard pallet size is 48”x40”x60”) and $300 for packing and palletizing each non-standard pallet. $350 for packing and palletizing each custom reinforced pallet. Crating will require a charge for materials and labor. Please contact us to request a quote and have this charge added to your invoice.
• Please allow at least 3 business days to process freight shipments
• Small package shipments have a standard 3 business day handling time
• We do not accept FedEx labels or Freight bill of ladings.

Shipping Internationally or Outside the Continental United States:

• Unless otherwise stated all international small package orders will be shipped via USPS.
• Our dimensional weight limit for international small package shipping is 79”.
• Please message us for international freight shipping options.
• reLink offers and will quote palletization services upon request for buyer facilitated freight. Current rates are $175 for packing and palletizing each standard pallet (Standard pallet size is 48”x40”x60”) and $300 for packing and palletizing each non-standard pallet. $350 for packing and palletizing each custom reinforced pallet. Crating will require a charge for materials and labor. Please contact us to request a quote and have this charge added to your invoice. .
• Orders shipped outside the continental USA are subject to additional taxes, duties and other charges. reLink Medical, LLC. is not responsible for these fees. No returns or refunds can be made on items that are sent out of the continental United States which are denied due to these charges.
• We do not accept international FedEx labels or Bill of ladings .

Local Pickup:

• Local pickup from reLink is available during business hours (Monday - Friday 09:00 AM - 4:00 PM EST)
• Please contact seller to coordinate local pickup in advance
• Seller provided order reference number(s) are required for local pickup
• Buyer must provide eBay 6-digit order confirmation code at pick up
• Written notice must be provided in advance if someone other than the registered buyer will be picking up purchased items.
• Orders not picked up within 30 days are subject to abandonment

Return Policy

Please refer to the return policy tied to this listing – this can be seen at the top of the listing.

There are no refunds for shipping/handling or bank fees required to return items.

Please note that warranties are not applicable to orders that have been freight forwarded.

Feedback

Customer satisfaction and feedback are very important to us. IF THERE IS AN ISSUE WITH YOUR ITEM PLEASE CONTACT US TO GIVE US THE OPPORTUNITY TO ADDRESS THE ISSUE.

Leaving Positive Feedback confirms you received your item and are happy with it.

Disclaimer

The sale of this item may be subject to regulation by the U.S. Food and Drug Administration and state and local regulatory agencies. If so, do not bid on this item unless you are an authorized purchaser. If the item is subject to FDA regulation, I will verify your status as an authorized purchaser of this item before shipping of the item.

The descriptions and photos represent best efforts to convey information and our opinions about a product. The items in this listing are being sold irrespective of condition, wear, or damage, and with all faults, defects, and with no representations, guarantees or warranties of any kind about the item's functionality beyond what is in the description. RELINK MEDICAL. LLC EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

We expect some items to have limited functionality and/or require repairs. The listed price takes this into consideration and we ask buyers to take these purchase terms into account. Items without best offer means that we are not accepting offers unless there are multiple items or combined purchases.

Purchaser agrees that seller is not liable for any injuries or damages of any kind associated in any way with this equipment. Purchaser agrees to indemnify and hold harmless seller and seller's officers, directors, employees, agents, and shareholders against any and all claims, liabilities, obligations, demands, cost and expenses of every kind and nature, including but not limited to attorney's fees and litigation expenses, from or related to the equipment and any use thereof.

Please contact the seller if you would like additional information about an item.