1. Shipping Carriers:
We primarily ship via reputable international carriers such asDHL, UPS, and FedEx to ensure package trackability and delivery efficiency.

2. Key Requirement: Vehicle Identification Number (VIN)

· To guarantee a 100% fit for your vehicle, please provide the complete 17-digit Vehicle Identification Number (VIN) in the order notes or via eBay Messages when placing your order.
· This is crucial for matching parts like transfer cases, differentials, and headlight assemblies. Returns due to incompatibility caused by an incorrect or missing VIN may be affected.

3. International Orders & Duties/Taxes:

· For orders shipped internationally, any applicable import duties, taxes, and customs clearance fees are the sole responsibility of the buyer.
· These charges are levied by the destination country's customs authority upon clearance and are separate from item cost and shipping fees. We recommend checking your local import regulations before purchasing.

4. Our operations and customer service teams operate Monday through Friday, from 9:30 AM to 6:00 PM (Beijing Time).
· Orders and inquiries submitted during these hours will be processed efficiently. Emails or messages received outside business hours will be addressed promptly on the next business day. If you do not receive an immediate response, it may be due to contacting us outside our operating hours. We appreciate your understanding.

5. Logistics Tracking and Delay Handling:

· Within 24 hours of shipment, we will upload the tracking number to the eBay platform.
· Important Notice: If your package has not arrived within the carrier's estimated delivery timeframe, please contact us immediately via eBay Messages.
· We will immediately initiate an inquiry with the carrier to track the package status and provide a clear solution based on the results (e.g., expedited shipping, launching an investigation, or coordinating follow-up actions).

We offer a 30-day return and exchange policy for all items to ensure your peace of mind.

Key Conditions:

1. Item Condition: Items must be returned in new, uninstalled, undamaged condition, with all original packaging, accessories, tags, and manuals.
2. Initiate Request: All return/exchange requests must be initiated online via eBay Messages. To help us process your request efficiently, please include:
   · Clear Photos: Clearly showing the item and its condition.
   · Video (if applicable): For electronic or complex components (e.g., headlight assemblies), a short video demonstrating the specific issue is required.
3. Authorization: Returns sent without prior approval via eBay Messages and an issued Return Authorization Number (RMA) will not be accepted.

📩 How to Contact Us?
Official Communication Channel: Please contact us exclusively through eBay's in-app messaging system. To protect your order and privacy information, we handle all inquiries, after-sales support, and technical assistance requests solely via the eBay platform.

Efficient Communication Tips: When sending a message, include your eBay order number, device model, and a brief description of the issue. This enables us to provide targeted assistance and reduce processing time.

🌍 Business Hours & Time Zone Information
Our service hours are Monday through Friday, 9:30 AM to 6:30 PM (Beijing Time).
If you contact us from another time zone or outside business hours, responses may be delayed. However, we guarantee:

All messages will be addressed within the next business day;

⚡ Emergency Handling
For logistics anomalies or urgent order modifications, we recommend prioritizing inquiries via eBay's order page or using the “Contact Seller” feature. We will expedite processing.