If you have any questions or concerns about your eBay order, please feel free to email us. We will try our best to reply all e-mails within 24 hours. However, no emails will be replied during weekends or holidays. Please allow up to 48 hours delay in receiving our response after long weekends or holidays(Except Chinese Holidays).

Please contact us for resolutions before leaving negative feedback, we strive to providing the greatest service and bringing the highest satisfaction to all of our customers.

1. Please contact us before leaving Netural or Negative feedback if you are not satisfied our service or products. Good communication is helpful for both of us to resolve any problems and issues. We are promising to try our best to provide the best service and 100% satisfaction for valuable buyer like you

2. All of the items are new. If it is not in new conditions, refund is offered. Otherwise, replacement can be offered for defective product. We will exchange or give the seller credit to buyer.

3. Please email us for all returns, and exchange shipping and handling charges are non-refundable.

4. Customers are responsible for return shippment fee except for wrong shipment or defective products.