Dept Hours: 9am-5pm
Monday-Friday (Closed Weekends & Holidays)

Bob Hook Chevrolet
4144 Bardstown Rd.
Louisville, Kentucky 40218

Contact us:
(wholesale.parts)
#502_499_8060

Thank you for shopping with us. Please find our policies below.

1. Product Description

We strive to ensure all items are described accurately. Photos are provided for identification purposes only and are not intended to represent the quantity of items included in the listing. Please refer to the item description for exact details. If you have any questions, please contact us prior to purchasing.

2. Payment

Payment is required at the time of purchase through eBay’s accepted payment methods. Orders will not be processed until payment is received.

3. Shipping

We strive to ship all orders the same or next business day after payment is received. However, delays may occasionally occur due to circumstances beyond our control. We appreciate your understanding.

4. Returns

Returns are not accepted on electrical items. For all other items, returns must be made within the timeframes set by eBay. Items must be returned in the same condition as received. Any item returned as damaged without prior notification will be rejected. Please refer to eBay’s return policy guidelines for additional details.

5. Refunds

Refunds are issued after the returned item is received and inspected. Original shipping costs are non-refundable unless the return is due to our error.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 2 business days with photos so we can resolve the issue quickly.

7. Cancellations

Orders may be canceled before shipment. Once shipped, the order falls under our return policy.

8. Feedback

We value your feedback. If there is an issue with your order, please contact us before leaving feedback so we can make it right.

9. Limitation of Liability

We are not liable for any indirect or consequential damages arising from the use of our products.

10. Warranty

All parts are covered under applicable General Motors (GM) warranty policies. Any warranty claims must be handled directly through GM in accordance with their terms and conditions. We do not provide any additional warranties, expressed or implied, beyond those offered by GM.

If you have any other questions, please don't hesitate to contact us.

• In stock orders ship within 24 hours.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.

• Contact us to arrange for any returns.
• A copy of the invoice will need to be included with the return.
• Parts must be resaleable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 30 days of receipt.
• Any part that has cores, must get prior authrization before returning. 
• No return on electrical parts. 

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.