Genuine SNAPSHADES Car Rear Window Shades for Toyota Kluger/Highlander 2nd Gen (XU40; 2007-2013)

SHIPPING
FREE Standard Shipping on ALL Australian orders. FREE Standard Shipping on New Zealand orders over AUD$70.
Snap Shades uses the Australia Post to ensure safe tracking and delivery of your goods. However, should anything go missing or get damaged in transit we will endeavour to assist where there is a legitimate claim. Snap Shades cannot be held responsible for lost or undelivered items.

You will receive a confirmation email from Snap Shades to confirm your order has been placed. Once your order has been dispatched, you will receive an email from Snap Shades with tracking information. If you don’t receive an email, please check your junk mailbox and/or that the email address you have provided is correct. Please email us at [email removed by eBay] with your Order Number to check the status of your order.

Please note: Where part of your order is on backorder, your order will be sent when the backorder item/s are available for shipping.

If there is a delivery failure not caused by Snap Shades (for example, an item is returned to sender/undelivered due to an incorrect address provided), Snap Shades can resend the item once postage fees for re-delivery are paid.

The below processing and delivery time frames apply to in-stock items only. Please approximately 30 business days for the delivery of backorder items.

Standard Shipping (Australia wide)
Processing Time Estimated Delivery Time Cost
2 Business Days Within 3-16 Business Days* FREE!
Express Shipping (Australia wide)
Processing Time Estimated Delivery Time Cost
Next Business Day Within 1-4 Days* $15 Flat Rate
*except for WA, NT, country & rural areas may take longer

The estimated delivery times are based on our experience with Australia Post. To calculate your personal delivery time, visit Australia Post Delivery Calculator and enter 2229 as the ‘from’ postcode.

All Accessories orders are shipped via Standard Mail (no tracking details available).

Please be aware there may be some delays during and following any sale/promotional events and any exhibition’s we attend throughout the year. We do not ship on NSW Public Holidays.

Important Update: Due to the impacts of lockdowns and other restrictions, there are currently delivery delays (standard and express services) due to the high volume of parcels in the Australia Post delivery network.

For more information, please refer to Australia Post

International Shipping
International postage charges are determined by the zone your destination country belongs to.

We are able to ship internationally via Australia Post/EMS or DHL Express International. Upon checkout, you will be provided with the relevant options once you have entered your address.

Australia Post/EMS divides the international delivery network into zones, based on delivery costs and speed. Each zone has its price point. The zone structure Australia Post uses depends on the weight of the item being sent. Our website will calculate weight automatically and provide you with a shipping cost to your address.

Please note: The purchaser is liable for any duties/taxes/fees payable in the receiving country. Please contact your local customs office for more information. If an item is returned to us due to refusal of the purchaser to pay their local custom duties/taxes/fees, the order will be refunded once it is received back, less the shipping costs for parcel to be returned to us.

If you have any questions regarding shipping, please do not hesitate to contact us for more information.

Important Update: Due to the impacts of lockdowns and other health and government restrictions, there are currently significant delivery delays (standard and express services) due to the high volume of parcels in the Australia Post delivery network. We are also experiencing significant delays for international parcels due to government restrictions and flight cancellations. Unfortunately we are unable to provide delivery estimates for parcels being sent internationally at this stage.

For more information, please refer to Australia Post

RETURN POLICY
All Snap Shades are vehicle specific. If you do not believe the product you have received fits your vehicle or believe you have received the incorrect item for your vehicle, please email us with photos of the product and your vehicle with 30 days of purchase. We will endeavour to assist with the installation of the product. If we are unable to assist, we will provide a full refund or exchange.

If you are unsure which item best suits your vehicle, please contact us to confirm as customers will be responsible for any return postage costs for any items ordered incorrectly.

No returns and exchanges will be accepted for items that are not in a merchantable condition. All items returned or exchanged must be in the original condition including packaging and accessories. All accessories must be in their original packaging, unopened.

To exchange or return your item, we must be contacted in the first instance.

Once we have approved the return/exchange, please send the item back to the provided address. Please include your Order Number (as specified in your Order Receipt) so we can ensure your return parcel is processed in a timely manner.

Customers are responsible for all return postage costs for change of mind exchanges and refunds.
Customers are responsible for all return postage costs for returns or exchanges due to the incorrect item/s ordered. If you are unsure which item best suits your vehicle, please contact us.
We must be contacted of a fault/damage within 30 days of purchase. When exchanging or refunding a faulty or damaged item, a prepaid return label will be provided. We will not reimburse any postage costs paid should you not wait for a prepaid label to be authorised and provided. Photo evidence of the fault/damage may be required before an exchange or refund will be accepted. It is the responsibility of the customer to provide adequate evidence of any issues before returning the shades for an exchange or refund. We may request additional information or evidence to determine whether or not you are entitled to an exchange or refund.
If your product is assessed as faulty or damaged due to inappropriate use, we have the right to refuse an exchange or refund.
We must be contacted if you believe you have received an incorrect item for your order within 30 days of purchase. When returning an incorrect item sent, a prepaid return label will be provided. We will not reimburse any postage costs paid should you not wait for a prepaid label to be authorised and provided. Photo evidence of the incorrect item may be required before an exchange or refund will be accepted. It is the responsibility of the customer to provide adequate evidence of any issues before returning the shades for an exchange or refund. We may request additional information or evidence to determine whether or not you are entitled to an exchange or refund.
We do not dispatch replacement shades until the damaged/faulty item or incorrect item provided is received back.
We will not provide a refund or exchange for free/bonus items.
Please ensure your return parcel is securely packaged and both the sender’s address and our address are clearly displayed on the outside of the parcel.
We are not able to provide any exchange or refund for items lost in transit or items that are received back damaged/not in merchantable condition.
We do not provide refund on any postage costs paid.
Please allow 10 business days from the day your parcel is delivered for your exchange or return to be processed. We will credit your original payment method. Once your exchange or return has been processed, you will be notified via the email address provided with your original order.

TERMS & CONDITIONS
These are aftermarket items, not genuine original equipment manufacturer (OEM) products.
They are produced from original templates but with changes made as required to improve the design, manufacturing efficiency, and fitment. Accordingly, these items may not be identical to the OEM but will be tailored to suit each model of vehicle.
The Customer acknowledges that they have read and understood the product and its limitations.
Photos of the items shown in the product description are for illustration purposes only, and the actual shades may differ from what is displayed.
If a colour chart is viewed via computer, please be aware that colour may vary between machines and this should only be used as a guide for selection. Snap Shades takes no responsibility for discrepancies between the colour chart when viewed on screen and the actual colour of the shades.
Payments are to be made in full at the time of ordering in the currency of which the order is being delivered to. The price displayed upon checkout is the final price charged for the product and shipping. The Customer is liable for any currency conversion fees/credit card fees that may be applicable.
The Customer is liable for any duties/taxes/fees payable in the receiving country. Please contact your local customs office for more information. If an item is returned to us due to refusal of the purchaser to pay their local custom duties/taxes/fees, the order will be refunded once it is received back, less the shipping costs for parcel to be returned to us.
No orders will be processed until full payment has been received unless an account agreement has been negotiated before ordering.
Delivery times vary. Delivery is through registered postal service and signature is required on delivery. Tracking information is provided and also available upon request. Snap Shades takes no responsibility for slow or late delivery of items by the postal service. Investigations into lost items will not be lodged until two weeks from the date of dispatch.
The shades come with a 12-month ‘Manufacturer Warranty’, as stated in the description of each product. Any warranty claim will be direct to the manufacturer. The warranty is only for reasonable domestic use only; it does not cover the use of the shades in a commercial vehicle.
Warranty claims are approved or denied at the discretion of Innovation Collective Pty Ltd and are final and any warranty claim must be accompanied by the receipt. The Customer is responsible for postage costs for Warranty claims.
The Customer agrees that they have read and understood our Return Policy.