Return window: 30 days from the date of delivery.
Return conditions: The item must be returned in its original packaging or in a cardboard box without watermarks, including all accessories.
Return shipping fee:
Defective products/quality issues: We will bear the return shipping cost. Please provide clear photos of the product, the original packaging box, and all labels so that we can issue return labels.
Change of mind/buyer regret: The return shipping cost will be borne by the buyer and deducted from the final refund amount.
Important reminder for multiple items: To ensure quick and accurate refunds, each item must be individually packaged and returned (e.g. 2 items in 2 separate boxes). This helps our warehouse efficiently process your returns and avoid delays.
Your satisfaction is our top priority. If you encounter any problems, please contact our customer service team first so that we can provide assistance.