Store Policies

Dear Customer,

For any questions, inquiries or issues you can send us a massage or

contact our customer service at Part2Go.com and we will answer within 24 hours.

It is our top priority to make you, the customers, happy and satisfied along the purchasing process,

so before opening a case at eBay's resolution center, or leaving a bad feedback- please contact our team.

 

Handling & shipping

     For the safety of the environment, we use recycled materials for packing. 

Your item will be carefully packed using bubble wrap and cushioning materials.

We are using Anti-Static bags to protect sensitive electrical equipment,

and rice-paper to protect lenses, mirrors and other optical parts.

 

       Customs & Taxes

The customer will be responsible for any import tax or custom charges in his country!

We can't declare a lower value than the real item value unless it was discussed and

agreed by us.

NOTE to Israeli buyers:
The price doesn't include local VAT, please contact us before buying.

       Shipping

      We ship worldwide except Bahrain, Iraq, Kuwait, Lebanon, Pakistan, Qatar, Saudi Arabia, United Arab Emirates, Tunisia, Yemen, Libya, Syria, Iran, Algeria and Sudan.

      If you are from one of these countries, please contact us before the purchase and we will find the

      best solution for you if possible. 

     Buyers from Malaysia and Indonesia please contact us before the purchase.

In case of shipping delays- before contacting us, you can check the parcel status on your local post website with the tracking number found on the order page 

We use regular air mail, registered air mail (Israeli Post, ECO Post) and fast delivery (EMS

and FedEx) services.    

If you have any special requests, please let us know.

Packages will be sent to the address that is provided by eBay, unless the buyer has

requested otherwise.

The delivery method we select depends on the package value, weight and destination country.

Payments

International Buyers - We accept payments through PayPal (Including Credit Payments) and

wire transfer.

Israeli Buyers - We accept Checks, Cash & PayPal.

For other payment methods, please contact us before the purchase.

Return Policy

We accept returns for 30 days after package receipt, for full refund or replacement (when

available).

If you decide to return the item please first CONTACT US!

Items that qualify for returns must be returned within 30 days after receipt of the item and

must be in the same condition they were received.

Please send the package back by Post office and not by Courier and update us with the

tracking number.

Please specify the package as "RETURNED" for more seamless delivery.

The main title does not necessarily describe the item specifically.


When does my Item is eligible for a return?

Item is not in the condition specified in the list. for example, the condition specified is NEW and the item is USED.

Item is not functioning as specified and the item is not sold "As Is".

Item is different from the item that was ordered.

Item arrives damaged or broken because of shipping issues (buyer must send pictures and proofs of the damages)

Thanks,

Part2Go Team.