Q: Does the game come with manual/map?
A: They are included If the map/manual are clearly pictured & mentioned in the listing title. If the map or manual are not pictured or mentioned, then it isn't included.
Q: Why does the listing say complete with manual, but I don't see it pictured?
A: Some modern game platforms (such as 360, PS4, XB1, etc) have e-manuals. These e-manuals are either online or located on the disc itself. This still counts as complete since the publisher released it this way. If you are not sure, please reach out to us and we'll be happy to help.
Q: What is the condition of the game disc(s)?
A: This game has been inspected, cleaned & tested. Game has been play tested past the loading screen. All our game discs ship to you with their data layer (side opposite the artwork) in Very Good to Like New condition.
Q: Are the discs resurfaced?
A: If the disc data layer (side opposite the artwork) is in less than Like New condition, it is professionally restored and cleaned by one of our three Elm Eco Master Disc Repair Machines.
Q: What is the condition of the game case?
A: All game cases are hand cleaned and inspected to be free of tears, rips or cracks. If needed, replacement cases will be used to guarantee a presentable & functional case. Cases might be original or after market. Any returns because the case isn't the one pictured will have a restocking fee.
Q: Do you accept Best Offers or Offer Bulk Discounts?
A: Yes! All our game listings allow you to send us best offers so we can work out an even better deal for you. If you are interested in multiple games, please message us and let us know you sent us multiple offers. The more games you are interested in, the better the deal!
Q: Do you offer returns?
A: Yes! If the game is being returned because it is defective, not playing or damaged in shipping, a full refund will be issued. Any games returned due to buyers remorse, accidental purchase, rental usage or if a false return reason is used, a restocking fee may be charged to cover shipping costs at a minimum. Before opening a return, PLEASE CONTACT US FIRST. We pride ourselves on our excellent customer service.
Q: I have a game disc that is damaged, do you offer disc repair services?
A: Yes! Please reach out to us with details and we'll be happy to help you bring your disc back to minty condition!
Q: Am I receiving the exact pictured item?
A: Unless otherwise stated, our pictures are stock photos representative of the game title you will receive. Pictured condition is the condition you will receive. Any returns because the item received isn't the one specifically pictured, including different variation(s) of the cover, will have a restocking fee. Please reach out ahead of time before purchase with any questions.
If you have other questions, please don't hesitate to ask, we are only one message away from helping you.
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