Publisher Description

The only authorized Labs & Study Guide for the Cisco Networking Academy IT Essentials, Version 8 course   IT Essentials Lab Manual is a supplemental book prepared for students in the Cisco® Networking Academy IT Essentials v8 course. All the hands-on labs and worksheets from the course are printed within this book to provide practical, hands-on experience with the course content. IT Essentials covers fundamental computer and career skills for entry-level IT jobs. Practicing and performing all these tasks will reinforce the concepts, skills, and procedures and help prepare the student to take the CompTIA® A+ 220-1101 and 220-1102 exams.   Each chapter of this book is divided into a Study Guide section followed by a Lab section.   The Study Guide section offers exercises that help you learn the concepts, configurations, and troubleshooting skills crucial to your success as a CompTIA® A+ 220-1101 and 220-1102 exam candidate. Each chapter is slightly different and includes some or all the following types of exercises:  

• Vocabulary Matching Exercises
• Concept Questions Exercises
• Skill-Building Activities and Scenarios
• Packet Tracer Exercises

Table of Contents

Introduction xxxiv Chapter 1 Introduction to Personal Computer Hardware 1     Study Guide 2     Personal Computers 2     PC Components 3     Computer Disassembly 21     Labs and Activities 22     1.3.2.1 Lab – Safety 23     Objectives 23     Background / Scenarios 23     Suggested Resources 23     Instructions 23     Reflection Questions 26     1.3.2.3 Lab – Disassemble a Computer 27     Introduction 27     Recommended Tools 27     Instructions 27 Chapter 2 PC Assembly 33     Study Guide 34     Assemble the Computer 34     Labs and Activities 44     Command Reference 44     2.1.2.5 Lab–Install the Power Supply 45     Introduction 45     2.1.3.10 Lab–Install the Motherboard in a Computer 46     Introduction 46     2.1.4.7 Lab–Install the Drives 48     Introduction 48     2.1.5.6 Lab–Install Adapter Cards 49     Introduction 49     2.1.7.4 Lab–Install Internal Cables 51     Introduction 51     2.1.7.8 Lab–Install Front Panel Cables 53     Introduction 53     2.1.7.11 Lab–Complete the Computer Assembly 54     Introduction 54 Chapter 3 Advanced Computer Hardware 55     Study Guide 56     Boot the Computer 56     Electrical Power 58     Advanced Computer Functionality 59     Computer Configuration 71     Protecting the Environment 72     Labs and Activities 74     Command Reference 74     3.1.1.6 Lab–Investigate BIOS or UEFI Settings 75     Introduction 75     3.1.2.5 Lab–Search for BIOS or UEFI Firmware Updates 78     Introduction 78     3.1.2.6 Lab–Install Windows 80     3.1.2.7 Lab–Install Third-Party Software in Windows 83     Introduction 83     3.2.1.3 Lab–Ohm's Law 85     3.4.1.7 Lab–Research a Hardware Upgrade 86     Introduction 86 Chapter 4 Preventive Maintenance and Troubleshooting 89     Study Guide 90     Preventive Maintenance 90     Troubleshooting Process 91     Labs and Activities 96     Command Reference 96     4.2.3.5 Lab–Use a Multimeter and a Power Supply Tester 97     4.2.3.6 Lab–Troubleshoot Hardware Problems 101 Chapter 5 Networking Concepts 105     Study Guide 106     Network Components and Types 106     Networking Protocols, Standards, and Services 109     Network Devices 114     Network Cables 116     Labs and Activities 122     Command Reference 122     5.4.2.8 Lab–Build and Test a Network Cable 123 Chapter 6 Applied Networking 129     Study Guide 130     Device-to-Network Connections 130     Network Troubleshooting 134     Labs and Activities 138     Command Reference 138     6.1.2.1 Packet Tracer–Add Computers to an Existing Network 139     6.1.2.7 Lab–Configure a NIC to Use DHCP in Windows 141     6.1.3.9 Packet Tracer–Connect to a Wireless Network 146     6.1.3.10 Lab–Configure a Wireless Network 151     6.1.4.7 Packet Tracer–Configure Firewall Settings 156     6.1.4.8 Lab–Configure Firewall Settings 159     6.1.5.3 Packet Tracer–Configure IoT Devices 163     6.2.2.5 Lab–Troubleshoot Network Problems 165 Chapter 7 Laptops and Other Mobile Devices 167     Study Guide 168     Characteristics of Laptops and Other Mobile Devices 168     Laptop Configuration 170     Laptop Hardware and Component Installation and Configuration 171     Other Mobile Device Hardware Overview 172     Network Connectivity and Email 174     Preventive Maintenance and Troubleshooting Laptops and     Other Mobile Devices 176     Basic Troubleshooting Process for Laptops and Other Mobile Devices 177     Labs and Activities 180     Command Reference 180     7.1.1.10 Lab–Mobile Device Information 181     7.1.2.7 Lab–Research Docking Stations and Port Replicators 182     7.3.1.6 Lab–Research Laptop RAM 185     7.3.2.4 Lab–Research Laptop Screens 186     7.3.2.7 Lab–Research Laptop Batteries 187     7.3.2.10 Lab–Research Laptop Drives 189     7.5.1.2 Lab–Mobile Wi-Fi 190     7.7.2.4 Lab–Research Laptop Problems 192     7.7.2.5 Lab–Gather Information from the Customer 193     7.7.2.6 Investigate Support Websites and Repair Companies 194 Chapter 8 Printers 197     Study Guide 198     Common Printer Features 198     Printer Type Comparison 199     Installing and Configuring Printers 205     Sharing Printers 207     Maintaining and Troubleshooting Printers 208     Labs and Activities 211     Command Reference 211     8.3.1.2 Lab–Install a Printer in Windows 212     8.4.1.3 Lab–Share a Printer in Windows 214     8.5.2.3 Lab–Perform Preventive Maintenance on an Inkjet Printer 216     8.5.3.2 Lab–Perform Preventive Maintenance on a Laser Printer 218 Chapter 9 Virtualization and Cloud Computing 221     Study Guide 222     Virtualization 222     Cloud Computing 224     Labs and Activities 228     Command Reference 228     9.1.2.5 Lab–Install Linux in a Virtual Machine and Explore the GUI 229 Chapter 10 Windows Installation 233     Study Guide 234     Modern Operating Systems 234     Disk Management 238     Install Windows 240     Labs and Activities 243     Command Reference 243     10.1.3.4 Lab–Operating System Upgrades 244     Introduction 244     Recommended Equipment 244     Instructions 244     10.2.1.8 Lab–Create a Partition in Windows 254     Introduction 254     Recommended Equipment 254     Instructions 254     Reflection Question 257     10.3.1.1 Lab–Windows Installation 258     10.3.1.4 Lab–Finalize Windows Installation 261     Objectives 261     Background / Scenario 261     Required Resources 261     Instructions 261     Reflection Question 262     10.3.3.4 Lab–Boot Methods 263     Objectives 263     Background / Scenario 263     Required Resources 263     Instructions 263 Chapter 11 Windows Configuration 269     Study Guide 270     Windows Desktop and File Explorer 270     Configure Windows with Control Panels 274     System Administration 286     Command-Line Tools 293     Windows Networking 296     Common Preventive Maintenance Techniques for Operating Systems 302     Basic Troubleshooting Process for Windows Operating Systems 303     Labs and Activities 307     Command Reference 307     11.1.2.5 Lab–Configure the Windows Desktop 309     11.1.3.4 Lab–Work with Task Manager 311     11.1.4.11 Lab–Working with File Explorer 315     11.2.1.5 Lab–Explore Control Panel Categories 319     11.2.2.3 Lab–User Accounts 322     11.2.2.4 Lab–Permissions 324     Objectives 324     Recommended Equipment 324     Instructions 324     11.2.3.5 Lab–Configure Browser Settings 328     Introduction 328     Recommended Equipment 328     Instructions 328     Reflection Question 330     11.2.5.8 Lab–Manage Virtual Memory 331     Introduction 331     Recommended Equipment 331     Instructions 331     Reflection Question 333     11.2.6.2 Lab–Use Device Manager 334     11.2.7.4 Lab–Region and Language Options 336     11.2.9.4 Lab–Privacy and Gaming 339     Objectives 339     Background / Scenario 339     Required Resources 339     Instructions 339     11.3.1.11 Lab–Monitor and Manage System Resources 343     11.3.2.7 Lab–System Utilities 348     11.3.2.8 Lab–Manage System Files 352     11.3.3.8 Lab–Hard Drive Maintenance 355     11.3.4.9 Lab–Install Third-Party Software 357     11.4.1.5 Lab–Work in the Windows Command Shell 359     11.4.2.7 Lab–File System Commands 362     11.4.3.2 Lab–Disk CLI Commands 369     11.4.4.2 Lab–Task and System CLI Commands 376     11.4.5.3 Lab–Other Useful Commands 380     11.5.1.6 Lab–Network Drive Mapping 384     11.5.2.4 Lab–Share Resources 386     11.5.4.2 Lab–Connect and Test the Wireless Connection 389     11.5.5.3 Packet Tracer–Using Telnet and SSH 393     11.5.6.2 Lab–Windows Remote Desktop and Assistance 395     11.6.1.2 Lab–Manage the Startup Folder 399     11.6.1.5 Lab–Schedule a Task Using the GUI and the Command Line 402     11.6.2.4 Lab–System Restore and Hard Drive Backup 405     11.7.3.2 Lab–Troubleshoot Operating System Problems 410 Chapter 12 Mobile, Linux, and macOS Operating Systems 413     Study Guide 414     Mobile Operating Systems 414     Methods for Securing Mobile Devices 416     Linux and macOS Operating Systems 417     Labs and Activities 423     Command Reference 423     12.1.2.2 Lab–Working with Android 424     12.1.3.2 Lab–Working with iOS 436     Introduction 436     12.1.4.4 Lab–Mobile Device Features 443     12.2.1.2 Lab–Passcode Locks 447     12.4.2.4 Lab–Troubleshoot Mobile Devices 456 Chapter 13 Security 459     Study Guide 460     Security Threats 460     Security Procedures 466     Securing Windows Workstations 468     Wireless Security 472     Basic Troubleshooting Process for Security 474     Labs and Activities 476     Command Reference 476     13.1.2.6 Lab–Operating System Security 477     Objectives 477     Recommended Equipment 477     Instructions 477     13.2.3.7 Lab–BitLocker and BitLocker To Go 480     13.3.1.6 Lab–Operating System Login 483     Objectives 483     Recommended Equipment 483     Instructions 483     13.3.2.5 Lab–Configure Windows Local Security Policy 486     13.3.3.6 Lab–Configure Users and Groups in Windows 490     13.3.4.6 Lab–Configure Windows Firewall 497     13.4.1.10 Packet Tracer–Configure Wireless Security 500     13.5.2.2 Lab–Document Customer Information in a Work Order 502 Chapter 14 The IT Professional 505     Study Guide 506     Communication Skills and the IT Professional 506     Operational Procedures 510     Ethical and Legal Considerations 511     Call Center Technicians 514     Labs and Activities 518     Command Reference 518     14.3.1.5 Lab–Investigate Breaches of PII, PHI, PCI 519     14.4.1.4 Lab–Remote Technician–Repair Boot Problem 521     Student Technician Sheet 521     Work Order 521     14.4.1.5 Lab–Remote Technician–Fix an Operating System Problem 524     Student Technician Sheet 524     14.4.1.6 Lab–Remote Technician–Fix a Network Problem 527     Student Technician Sheet 527     14.4.1.7 Lab–Remote Technician–Fix a Security Problem 530     Student Technician Sheet 530     14.4.2.7 Lab–Write Basic Scripts in Windows and Linux 533   TOC, 9780138166304, 5/4/2023

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