Efficient Delivery Postage Policy - Your Order, Your Convenience!
At Retro Spares, we are committed to ensuring a seamless and timely delivery process for your purchases. Please take a moment to review our delivery postage policy, designed to provide clarity and convenience throughout your shopping experience:
Delivery Address:
Kindly note that we do not offer delivery to PO Boxes. Please provide a valid street address to ensure smooth delivery of your order.
Order Tracking:
To keep you informed every step of the way, we will provide a tracking number through your eBay account. This allows you to monitor the status of your order from dispatch to delivery, ensuring peace of mind.
Handling Time and Special Orders:
Some of our products are designated as special order or made-to-order items. The handling time for these products may differ from our standard dispatch schedule. Please refer to the individual product description for accurate handling time details. Your understanding and patience are greatly appreciated as we ensure these unique items are crafted or sourced to meet our highest standards.
Delivery Charges:
Please note that all our listing prices do not include delivery charges unless explicitly stated otherwise. Listings offering Free Delivery or those indicating the inclusion of delivery fees will be clearly specified.
Metro and Non-Metro Deliveries:
For customers with delivery addresses located outside the metro area, we kindly request that you contact us with your precise delivery address. This will allow us to provide you with accurate delivery fee information tailored to your location.
At Retro Spares, we prioritise a seamless and transparent delivery process, ensuring your items reach you in a timely manner and in excellent condition. Should you have any inquiries or require further assistance, please do not hesitate to get in touch.
Our 30-Day Return Policy - Your Satisfaction Guaranteed!
At Retro Spares, we prioritise your satisfaction and stand behind the quality of our products. Our 30-day return policy is designed to ensure a seamless and hassle-free experience should you encounter any issues with your purchase. Please take a moment to review our return policy guidelines below:
Prompt Communication:
Should you experience any concerns with your purchase, we encourage you to reach out to us immediately via eBay messages. This ensures that all communication is logged and can be easily tracked for future reference, enabling us to provide you with efficient assistance.
Important Notes:
- Exchange or Credit: Regrettably, we are unable to facilitate exchanges for different products or provide credit for products you decide you no longer wish to keep.
- Faulty or Damaged Items: According to Australian Consumer Law, you are entitled to a replacement or refund if the item is faulty or damaged upon receipt. We kindly request that you thoroughly inspect your purchase as soon as it arrives. Claims must be made within a maximum of 30 days.
- Return Condition: Should you wish to initiate a return, please ensure that the item is in its original condition, complete with the original packaging, all accessories, and accompanying documents.
- Unused and Uninstalled: Returns are accepted solely for items that have not been used, installed, or fitted.
- Return Postage: Please be aware that the cost of return postage is the responsibility of the buyer.
Pre-Purchase Considerations:
We encourage you to ask any and all questions you may have before placing your bid or making a purchase. By bidding or purchasing, you enter a legally binding contract, signifying your understanding of the product's details. While we make every effort to provide accurate item descriptions, minor errors may occur. If you encounter any doubts, please reach out to us for clarification.
Manufacturer's Faults and Warranty:
In the event that you discover a manufacturer's fault after your purchase, the item should be returned to our store at your expense. If our examination confirms that the product has experienced a defect in normal use due to manufacturing issues, we will arrange for repair or replacement. Please note that this warranty does not cover installation, freight charges, or associated costs. Furthermore, this warranty does not apply to products subjected to corrosion resulting from neglect, chemicals, adverse weather conditions, impact damage during road use, or any off-road or track usage.
We are committed to ensuring your satisfaction and assisting you in any way possible. Please do not hesitate to contact us should you have any queries, concerns, or require further assistance.
Thank you for choosing Retro Spares.
Welcome to Retro Spares (Autocables), your premier destination for all things cables and classic car parts in Melbourne. With a specialisation in manufacturing, repairs, and supply of various cable types, from speedometers and tachometers to clutches and accelerators, we also create custom cables based on samples, ensuring a tailored fit for your unique needs.
Our commitment to the classic car community extends beyond just being a parts supplier. We're passionate about providing exceptional service and knowledge to enthusiasts, whether you're a newcomer or a seasoned veteran. With years of dedicated service, we've earned a well-deserved reputation for our vast selection, friendly assistance, and ease of use.
No matter your location within Melbourne, Victoria, or even across Australia, Retro Spares ensures that classic car parts are never out of reach. Our extensive range of over 30 categories of classic car parts right to your doorstep and our team of knowledgeable experts is here to guide you through your purchase, ensuring you make informed decisions on your purchases.
When you choose Retro Spares, you're not just purchasing parts ? you're investing in the preservation of your classic car's legacy. Let us simplify your search for quality classic car parts while delivering exceptional value, expertise, and peace of mind and if you can't find what you're looking for? Get in touch with us to see if we can help!
