RIGHT BWN FRONT HEADREST OEM 2015 Q5 AUDI

Checklist for buying used auto parts

> Compare photos and check if your vehicle is listed to fit above. (Please disregard other fitment charts they may not be correct).
> Match your part number with those in the title above (sometimes a part will look the same but have a different part number).
> Most importantly, ask us! Our team of knowledgeable part specialists are standing by to help you find the right part.

Warranty

HASSLE-FREE 1 YEAR WARRANTY

All parts are warrantied for a period of 12 months or 1 year from the purchase date. This warranty does not cover installation labor or any additional expenses that may result from a defective product. Your satisfaction is our goal and we stand behind all the products that we sell. Please make sure that the part you ordered fits before cutting, painting, altering or final installation. Altered items and custom orders are not refundable or returnable. Please inspect the parts immediately after receiving your order. If a replacement is not available, a full refund for the cost of the part and original shipping paid will be issued. The warranty does not cover failure due to abuse, misuse, improper repairs or maintenance, installation, alteration or modifications. The warranty does not cover cost of installation, removal, normal wear and tear, and consequential or subsequent damages.

Shipping

QUICK 24-HOUR HANDLING

A valid phone number will be required for all Freight Shipping items to a residential as Freight Carriers will call and confirm shipments prior to scheduling the delivery date and time. If in the event that the buyer does not respond to Freight Carrier attempts to call and schedule, buyer will be responsible for return shipping costs which ranges between $200-$300 depending on the size and weight of package. Freight items are hoods, doors, bumpers, fenders, engines, transmissions, transfer cases, axle beams etc.
Shipping to a commercial address does not require Freight Carriers to call and schedule.
ALL FREIGHT SHIPPING REQUIRES A BUSINESS NAME AND ADDRESS AND IN SOME CASES FORKLIFT ACCESS FOR HEAVY ITEMS SUCH AS ENGINES, TRANSMISSIONS, HOODS, AXLE BEAMS AND ETC. IF A FORKLIFT IS NOT AVAILABLE AND THE DELIVERY DRIVER HAS TO USE THEIR LIFT GATE THEN THE BUYER IS RESPONSIBLE FOR A $50 LIFT GATE FEE. BUYERS CAN RESORT TO THE OPTION OF PICKING UP THE PART FROM A NEARBY FREIGHT HUB AND IN SUCH A CIRCUMSTANCE WE WOULD PROVIDE THE LOCATION AND PHONE NUMBER OF THE FREIGHT HUB. BUYER MUST HAVE ACCESS TO A TRUCK AND SHOW UP WITH PROPER IDENTIFICATION.
All orders are shipped within 1 business day of receipt of cleared payment and may spend up to 7 days in transit, please allow 4 to 10 business days after payment processing for delivery.
We are not responsible for packages shipped to the incorrect address. We are only able to ship to your PayPal address. Please confirm that all of your information is accurate before submitting your payment.
International purchases may take up to 4 weeks to deliver as we use Ebay's Global Shipping Program and they use Pitney Bowes as the International hub which is located in Erlanger, KY USA. Tracking will only show movements from the originating location (Benzeen Auto Parts) to Erlanger, KY (GLOBAL SHIPPING HUB), parts will not have any tracking from that point on since it goes through multiple International Carriers.

Questions

FREQUENTLY ASKED QUESTIONS

Q: What is a STOCK PHOTO?

Images branded NOT ACTUAL PART or STOCK PHOTO are generic representations of the part type, not the actual image of the part in the description. Image(s) shown may be the vehicle from which the part was pulled, or a generic image representing typical stock, rather than the unique item being sold.

Q: What is your Payment Policy?

All payments are expected within 7 days after the end of the auction. Non payment will result in the filing of a Non-Paying bidder alert and possible suspension.

Q: What is your Shipping Policy?

All items are shipped via FedEx or USPS Priority. Unless otherwise noted shipping rates are based on the weight and dimension of the item and your address and zip code. All sales outside California are sales tax free; California customers pay local sales tax. All orders are shipped within 1 business day of receipt of cleared payment and may spend up to 7 days in transit, please allow 4 to 10 business days after payment processing for delivery. We are not responsible for packages shipped to the incorrect address. We are only able to ship to your PayPal address, so please confirm that all of your information is accurate before submitting your payment. Please contact us via ebay messaging for details before purchasing: Message Benzeen Auto Parts International purchases may take up to 4 weeks to deliver as we use Ebay's Global Shipping Program and they use Pitney Bowes as the International hub which is located in Erlanger, KY USA. Tracking will only show movements from the originating location (Benzeen Auto Parts) to Erlanger, KY (GLOBAL SHIPPING HUB), parts will not have any tracking from that point on since it goes through multiple International Carriers.

Q: Will I be charged Sales Tax?

All sales outside California are sales tax free; California customers pay local sales tax.

Q: What if I have a problem with an order?

If something is wrong with an order, we certainly do want to help you. Please read the below for more information on how to proceed. If something is wrong with an order, we certainly do want to help you. Rather than opening a case, filing a dispute with eBay or leaving negative feedback, please contact us immediately. eBay often takes up to a week to process your request while we can make sure you are satisfied on the same day we receive your request. Please read below for more information on how to proceed. If you would like to find out the status of your order, please visit your Purchase History from your my ebay.

Shipping Problems:

Please inspect your package immediately prior to accepting delivery and contact us immediately.

Shipping Damage:

Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt by the driver. Shipping Damage Damages must be reported and filed with the carrier immediately. Orders lost in transit must be reported to us immediately. We are not liable for carrier damages. A claim must be filed with Freight Company to facilitate an exchange. If you received a damaged product, please report it to us within 48 hours from date of receipt. No exceptions.

Missing Item(s):

Please check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock, we may have to split your order into multiple shipments, which we will indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you have originally paid. You may also Message Benzeen Auto Parts for estimated delivery dates for each shipment associated with your order.

Incorrect Items:

If you received an incorrect item, this should be reported to us within 3 business days from the date of receipt. We will arrange for return shipping at no cost to you. The replacement will be sent once the original item has been received and confirmed by us.

For any other questions, we welcome you to contact us via eBay messaging:

Questions?
Ask a Specialist

Returns

HASSLE-FREE RETURNS

You are responsible for choosing and ordering the correct part for your vehicle but we are here to help! Please contact us with any questions, comments or concerns.
Please compare part numbers BEFORE purchasing. If you do not know your part number contact us with your VIN and/or part number; we will confirm compatibility for you.
Buyer must pay shipping BOTH ways.
Items must be returned in the original condition.
Free shipping only applies to items you keep.

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