Raymarine e97 HybridTouch MFD - E70022 - Internal GPS/Sounder

About Us International Shipping Domestic Shipping Return/Warranty Policy

About Us

Max Marine Electronics is a marine electronics ecommerce business in Pompano Beach, FL. We believe that you can excel at one thing or you can be okay at many things, which is why we have directed all of our resources into this niche area of used marine electronics.

We stand behind what we sell, and every item that leaves our shop undergoes not only a full bench evaluation but also is inspected top to bottom for anything we deem "not right." There is no other business or eBay seller we know of that delves into the products they sell as much as we do. We have a 13,000-square-foot facility and a staff of 26, each working 40+ hours a week, making it possible to list and deliver the most affordably priced and reliable used marine electronics you will find online.

Thank you for your business over the past several years!

International Shipping:

IMPORTANT: We ask ALL international customers to send us an email or eBay message that contains the following: delivery name, business name (when necessary), and complete shipping address (this address must match the address provided during checkout, eBay prohibits address changes made by us), an email address that is checked regularly, cell phone number and a business phone number if possible. The carrier sometimes requests this information to collect customs, duty, and brokerage fees. Please note, items shipped by FedEx, UPS, and DHL that do not have customs, duty, and brokerage fees paid within 3 days are charged storage fees by the carriers. After 7-10 days in some instances, items with outstanding fees are disposed of. In the event this happens, items are not shipped back and refunds will not be issued.

International customers are responsible for all customs, duty, and brokerage fees. This is not included in shipping charges or the cost of the item. Unless collected by eBay in advance. If buyers are unaware and would like to know what these additional fees will be, there are many places online that can provide estimates. Items delivered to customs, where duty and brokerage fees are not paid, or if a customer refuses their package, are, according to eBay, delivering packages. The customers must arrange and make payment for any customs and duty charges. When customs, duty, and brokerage fees are not paid the item will not be returned to us and the item will be disposed of, there will be no refunds issued.

If duty is collected by eBay at the time an order is placed, and duty is expected again at the time of delivery, simply request a copy of your receipt that includes the tracking number associated with the package. This information can be sent to eBay and you will be reimbursed the fees paid when your order was placed.

Economy shipping for international orders uses USPS International First-Class. This service takes an average of 6 weeks but may take longer. We ask that our customers anticipate a minimum of 6 weeks for delivery of these packages. Additionally, USPS International First Class does not offer tracking throughout the entire shipping process in most cases.

If quicker shipping is required, please select this option during checkout. eBay messages requesting expedited shipping after an order is placed may not be seen before your order being shipped, as we ship most orders within one business day and sometimes the same day.

On larger and more expensive items, we prefer for customers to ship using expedited shipping, these services offer better tracking, faster delivery, and reliable insurance. This option is available during checkout. Please be advised once a package leaves our warehouse, we have no control over the delivery time. All international delivery times are subject to delays due to customs and the speed, organization, and reliability of the destination country’s delivery services. Please track international packages with the tracking number provided to eBay when your package is shipped. We can view only the same information visible to our customers.

Please be advised that any package held by government officials at customs for any reason can and possibly will delay shipping. Customs agents supersede the permissions of all carriers and have the right at any time to detain, destroy or return a package. If this occurs, refunds cannot be issued. Please be aware of the items being ordered for delivery and what is prohibited for delivery within your country.

In the event of severe weather, global health crisis, catastrophe, or customs/government delays shipping may be delayed, no matter the service level. These types of events will void service guarantees and shipping will not be refunded. Please check carrier company websites if you experience a delay to know the nature of your package’s delay.

Some countries have regulations regarding the dimensions of the packages we can have delivered. If you would like to order a radar or any large item, please email us. We will be happy to check shipping guidelines and get accurate shipping charges from a carrier that can deliver the item.

To help us avoid auto-correct and translation errors that can cause shipping delays or returned packages, please provide all delivery address information in English.

Please note, Max Marine Electronics will not falsify any customs documents or forms. The price paid on eBay is the price that will be reflected on shipping documents. Any requests for this type of service will be ignored.

Domestic Shipping:

Free Shipping applies to orders being delivered within the contiguous United States ONLY.

Continental US:

All ‘BUY IT NOW’ non-auction items being shipped by economy shipping, in the contiguous United States ship FREE, unless otherwise indicated.
All auction items being shipped in the contiguous United States ship for a flat fee as stated in the shipping section unless otherwise indicated.

Outside the Contiguous US:

Orders shipping to Alaska, Hawaii, Puerto Rico, other U.S. Territories, and military addresses are subject to shipping charges for Priority Mail service in some cases. If a problem arises and delivery is restricted, we will make an effort to reach customers through email or phone before canceling and refunding an order.

In the event of severe weather, global health crisis, or catastrophe shipping may be delayed, no matter the service level. These types of events will void service guarantees and shipping will not be refunded. Please check tracking on the carrier company website if you experience a delay to know the nature of your package’s delay. In some instances, eBay will also discuss delays on the eBay-provided tracking page.

Large items, such as open array radars and satellite TV equipment, may be too large to ship to some domestic addresses outside the contiguous United States. Before making these purchases please be sure to contact our customer service to get the package dimensions or to ask one of our helpful representatives if the item can ship to the desired address. If we are not able to ship an item, customers are always able to arrange freight shipping at their expense.

Expedited Shipping:

Economy shipping is the only free shipping method offered, delivery can be expected in 1-10 days in most cases, this is determined by the distance, the specific delivery location, the weight of the item, the carrier, and the service level selected. Free shipping orders will be shipped with the most cost-effective carrier of our choosing.

If expedited shipping is required, this service is available through checkout at an additional cost. Requests for expedited shipping after the time of order placement cannot be guaranteed. Max Marine Electronics is obligated to ship orders within one business day, therefore requests made after checkout has occurred may not be seen before shipping.

Signature Required:

All packages over $500 will require a signature for delivery, please be aware of this policy as there are no exceptions, this is an eBay seller requirement. A delivery address where someone is available to sign for these packages must be provided. Items returned because a signature could not be obtained, will be refunded less the cost of the initial shipping (when free economy shipping is used, the shipping cost paid by Max Marine Electronics will be subtracted from the refunded amount).

Return Policy:

We always prefer to work directly with our customers to correct any issues that arise from delivery or with your item. Please contact our customer service before opening cases, returns, or leaving negative feedback. After over 10 years of business in the marine electronics industry, we believe that most issues can be easily resolved through communication. We will always do our absolute best to make sure our customers have a positive experience. In the event a customer does need to return an item we offer a 30-day return policy. eBay requires all returns to be started directly through the eBay website. Please be sure to select the correct reason for return. Customers who abuse the eBay return system, and defraud Max Marine Electronics will be reported and the refund amount will be reduced. Items that were not received as described or arrived damaged will be returned at our expense and the customer will be issued a full credit. Return shipping will be the customer’s responsibility on items ordered by accident, items no longer needed, items that are the wrong size/do not fit, or items damaged by the customer. These returns may be subject to a restocking fee that will cover any expense to Max Marine Electronics resulting from these purchases. All returns, unless damaged during delivery, must be returned unopened, unused, never installed, and with all of the parts and accessories originally included. We will on occasion, allow returns outside of our 30-day policy. These refunds may be subject to a restocking fee. These fees will be deducted from the original purchase amount. The remaining balance will be issued as a credit toward the original form of payment when possible. Please note, some transactions cannot be accessed after longer periods, in this instance, a company check will be mailed for the return. Extensions are occasionally granted for items awaiting installation and are issued at our sole digression. An extension must be requested in writing and approved by Max Marine Electronics before placing an order.

90-Day Warranty:

At Max Marine Electronics we want our customers to feel secure when making their purchases. It is important for us that we offer a fair warranty to make our customers aware of our commitment to their satisfaction. Our 90-day warranty covers all items unless otherwise stated in the item’s description. The 90-day period begins once the product is delivered to the address provided at the time of order placement. Extensions are occasionally granted for items awaiting installation and are issued at our sole digression. An extension must be requested in writing and approved by Max Marine Electronics before placing an order. Exclusions from the 90 warranty include the following; items being sold for parts/repair, items showing evidence of voltage overload or lightning strike if a repair attempt is made on our sold products by anyone other than Max Marine Electronics or when exclusion is otherwise noted in the item’s original description. Your warranty will be void and we will not repair anyone else’s failed attempts at repairing your electronics. If a purchased item does not work for its intended purpose, please contact us immediately. We will make the return process as quick and painless as possible. Please note the 90-day warranty IS NOT a refund policy. Warrantied items will be repaired, and replaced with an item of equal value and quality, or ONLY if we cannot replace or repair your item, we may offer a refund. We regret having to add this; however, we store all sales records, pictures of each item listed, and serial numbers of the items we sell. This effort is to protect the interests of everyone involved. Any persons attempting to defraud Max Marine Electronics will not be covered under any warranty and will be blocked from doing any business with us moving forward. Please be advised, items purchased or refurbished through Max Marine Electronics Inc, sent back to us for warranty repair, as faulty or damaged, that are found to be working properly by an MME Technician will not be covered under our warranty. Customers sending items in for warranty repair that were installed incorrectly, or have other damaged components affecting or preventing the performance of any item purchased from Max Marine Electronics Inc, may incur the standard minimum of $100/hr. bench test fee and will be responsible for both inbound and outbound shipping. All warranty repairs must be requested and approved by our staff before sending the item to our facility. All warranty issues outside of 30 days, must be delivered to Max Marine Electronics Inc. at the customer’s expense.

Raymarine e97 HybridTouch MFD - E70022 - Internal GPS/Sounder - Tested

Who Are We and What Do We Do?