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· Back Order may happen due to the delay of shipment from suppliers. Therefore, if the item is in back order status, buyers can request a full refund (original amount that we received) after 7 days of payment received.
· Shipping & Handling Fees are NON-REFUNDABLE under any circumstances.
· It’s our goal to provide 100% satisfaction to our customers. If you are not satisfied with the products (maybe you just don't like it or it is not what you expected), you can ship back the item in the 100% original brand new condition for the refund of the ITEM PRICE only. Buyer is responsible for the return shipping fee. Item must be returned to our warehouse within 7 days upon the item delivered date. Item must has their original packaging, no signs of being installed or mounted, used, cut wires or scratches. Item must be original saleable condition (which is determined solely by our company). Fees may apply if item is determined as not original condition.
· If the product you received is not what you purchased or it function as intend due to manufacturer's defect, we will gladly replace it at no charge. However, it is required that you provide a photo to show us the problem before we issue a return label for you. And we must first receive the product back to our warehouse, and examine the wrong/defective item before an exchange, or refund is processed.
· All of our items are made by OE approved manufacturers and they were tested in factory. However, it does happen sometimes because of improper installation or wrong item purchase. If an item is being returned due to fitment problem, we do ask customer to provide a written report from professional installers or shops stating what the problem is or we will not accept the return.
· Due to the nature of the products we sell, we inspect all packages prior to shipping. All of our products are sold as brand new. all damaged products are considered damaged during transit (even though outer box is not damaged). Please inspect and hand-fit all items by the time it arrive. Customer MUST contact us within 7 days after the date of package arrived. No claims will be accepted after 7 days.
· When the buyer received a damage package or package loss, please email us immediately so that we can help you to solve the problem ASAP. Once we receive your email, we may file a damage/loss claim against the carrier (only apply to UPS/Fedex). Replacement item will be shipped out after we receive the approval confirmation from the carrier. However, if the claim is denied, we will NOT be responsible for the lost package (this does not apply to damaged item). For the damaged item, we will offer the buyer an exchange only.
· Buyer will have to pay extra fee if they want to upgrade their shipping service.
· All product returns MUST have our RMA issued by us. Please contact us via email to request the returned before sending back the item. Be sure to clearly indicate the reason of requesting a product return. RMA (Return-Merchandise-Authorization) number will be issued for all return/exchange items. Item must be returned and arrived within 14 days after RMA number is issued. RMA number must be clearly written down on the box/package. Any return packages without a RMA number will be refused by us.
· All returned items (apply on any returned reason) must be in their original packag ing or they would be considered unreliable. This includes, but is not limited to, no signs of being installed or mounted, no cut wires, no scratches. It is the sole responsibility of the customer and/or installer to confirm the correctness of size and application before installation.
· After we received your return item, we will verify the problem and open the inspection process. Please given a reasonable amount of time allow us to process your return item. After the inspection, we will do exchange or refund ASAP.
· Basically, all auction items are sold "as is". However, we are willing to provide our customer a limited 60 days warranty. That's the reason why you need to buy from us. Warranty is for EXCHANGE ONLY. All products come with a 60 days limited warranty against manufacturer’s defects including bulbs, LED outage, and water leak. We will not be held responsible for any installation fee associated.
· No exchange will be issued on products that have been damaged or improper use in any way. Customers must pay for both way shipping for product exchange.
· We do not make the products, installation instructions are not included in most cases. Please consult with mechanics who has experience installing aftermarket products.
· We are not obligated to provide installation guide. We might or might not have the installation instruction for the item we sell. Please email us prior to bidding if you need the installation guide.
· We will not be held responsible for any installation fee associated. | 
