For Faster dispatch and simplicity we prefer payment through PayPal, should you not have a PayPal account you can pay over the phone minimum order value is £25.

Once your payment has been received we will send you a confirmation email and your order will be processed accordingly.

We are VAT registered and VAT invoice will be provided upon request.

We know that delivery is important to our customers and we have put together the following details to help you understand how and when your order from us will be delivered.

Should you need an item urgently you can upgrade to express delivery during checkout. 

Depending on weight and delivery method selected on checkout, orders will be despatched via Royal Mail, Royal Mail Recorded or DPD.

Important

Please ensure any address changes are updated prior to ordering.

Please note: DPD deliver Monday to Friday excluding public bank holidays. They do offer Saturday and Sunday Delivery at an extra charge. If there is no one available to sign for your parcel they will leave a card with details of when your item will be redelivered or where you should go to collect it.

Estimated Delivery Times

Royal Mail 24 (1st Class) - Estimated delivery within 1-3 working days

Royal Mail 48 (2nd Class) - Estimated delivery within 2-5 working days

Royal Mail Tracked - Estimated delivery within 2-3 working days

DPD Next Day - Next working day if ordered by 12.00pm

DPD Two Day - 2 working day if ordered by 12.00pm

Tracking Your Order

If your order has been sent via a tracked service you can track the progress of your delivery by contacting the assigned courier via telephone or website, you will need the tracking number and this will be found under your eBay Purchase: Order Details.

Where is my Order?

If you recently placed an order and you're wondering why you haven't received it yet then you are at the right place, this page is designed to help you get your order as soon as possible. Please read it completely before contacting us about a missing order. Lost orders are very rare and we remain responsible for your order until you receive it.

1. You should first check whether we've dispatched it to you
2. Sign into your eBay account and click on: My eBay: Purchase history
3. An envelope icon next to the order will show that it has been despatched and if you hover over it with your mouse you will see the date of dispatch.
4. We also send an email to your registered email address at the time of dispatch.

Royal Mail (Economy and Standard)

Royal Mail packets are normally delivered within 1 to 5 days

Non-Delivery

It's very rare for parcels to be genuinely lost by Royal Mail however they can on occasions be delayed by:

1. Miss-routing in the delivery network
2. Incomplete delivery addresses
3. The most common reason for non-delivery of parcels sent via Royal Mail is that they are too large for a standard letterbox and have been taken back to the local Royal Mail Delivery Office or Enquiry Office.
4. Postmen and women may also leave parcels with neighbours.

If they are unable to deliver your postman or woman will often leave a 'sorry you were out' card however these are not always available and can easily be lost or misplaced. The card explains why Royal Mail were unable to deliver, and tells you how to arrange redelivery or collection.

You can arrange redelivery quickly and conveniently direct from your computer or phone, either to your own address, to your local Post Office branch or to another address in your same postcode area. The Royal Mail Redelivery Page has more information.

You can find your local Delivery Office or Enquiry Office plus opening hours from Royal Mail official website. You can also get details of your local Delivery or Enquiry Office by phoning the dedicated Delivery Office information line. This automated service will give you the address and opening hours of your nearest Delivery Office or Enquiry Office.

What to do if your item has not arrived when expected:

Express Delivery: We can quickly and easily track orders sent by our Express Delivery service. Please contact us for help via eBay messaging system or call us

Royal Mail: Letterbox Size Items

If you have waited 7 working days from receipt of our despatch email please contact us using the 'Ask a Question' link on the item listing. We will need to have confirmation of:

1. Your full delivery address including postcode
2. That you have checked with neighbours and other occupants at the delivery address
3. Your contact phone number
4. You agree to return to us, any replacement items which subsequently turn up
5. You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them

We regret that we cannot track your order unless we have this information

Non-Letterbox Size Items:

If you have waited 10 working days from receipt of our despatch email please contact us using the 'Ask a Question' link on the item listing. We will need to have confirmation of:

1. You have visited your local Royal Mail Delivery Office or Enquiry Office (Not the Post Office)
2. Your full delivery address including postcode
3. That you have checked with neighbours and other occupants at the delivery address
4. Your contact phone number
5. You agree to return to us, any replacement items which subsequently turn up
6. You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them

We regret that we cannot track your order unless we have this information.

What we will do

Where you have confirmed in writing that your item has not been received and the above information has been provided we will arrange a replacement item. Royal Mail will not allow claims until 15 working days have passed from dispatch and we reserve the right to wait until this time has passed before we replace lost items.

Please note:

Sadly instances of fraud are on the increase. The cost of fraud has to be passed on to all buyers in the form of higher costs. Because of this all reports of lost items are reported to Royal Mail who may contact you to confirm the circumstances of the loss. For your security and to minimise theft, where the item is valuable or you have a history of non-receipt we may also ask you to report the loss via eBay before we can action any replacement.

Occasionally though, we know you may want to return items. Here at Dapetz we make returns as easy as possible. All our customers are always welcome to return any product(s) for an exchange or refund. To arrange a return please contact us by email with your order details to acquire a returns form

Please read the following policy before returning an item.

Once you have emailed your request for return we will issue a unique identification number which should be included with the returned goods. By using your identification number we are able to ensure a swift refund or exchange of item.

Your Right to Cancel*

1. You must advise us of your intent to cancel within 30 days of the date of delivery via the 'Ask Seller a Question' link on the item listing.
2. We will reply via the eBay messaging system to advise the returns process and address. Please do not return the item until you have heard from us.
3. Returned items must be complete in unused condition and in the original packaging.
4. We will acknowledge receipt of the returned item by email to your registered email address.
5. A full refund of the order total will be made by the original payment method within 10 working days.
6. You are responsible for return shipping costs (unless faulty or damaged) and insurance.
7. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

Incorrect item received

1. If you have received an incorrect product please accept our sincere apologies and let us know as soon as possible via the 'Ask Seller a Question' link on the item listing.
2. We will reply via the eBay messaging system to advise the returns process and address. Please do not return the item until you have heard from us.
3. We will refund you the cost of the return postage, details of which will be sent to you along with your returns number.

Faulty products

1. You must advise us that the product is faulty and we will arrange the collection or provide you the prepaid return label. 
2. Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement (replacement parts), refund or will refer to the manufacture of the product.

What is not covered?

1. Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.
2. Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product.
3. Use of the product for anything other than normal domestic purposes.
4. Change or modification of the product in any way.
5. Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
6. Faulty installation if applicable.
7. Repairs or alterations carried out by parties other than Dapetz Ltd or its authorised repair agents.
8. Claims, other than the right to correction of faults with the product covered by these conditions.
9. Slight deviations from the specification that do not affect the functionality of the product

*This policy does not affect your statutory rights relating to faulty or described goods, or your right to cancel orders under the Distance Selling Regulations.

Landline: Scroll down to Seller's Business Information
Email: Scroll down to Seller's Business Information
Write to us: Dapetz Ltd, 44 Standard Road, London, NW10 6EU