The Customer Experience Book: How to design, measure and improve customer...

Compassionate Conversations: How to Speak and Listen from the Heart

How to Win the Sale and Keep the Customer: Telephone Sales Scripts, Marketing...

Gap Selling: Getting the Customer to Yes: How Problem-Centric Selling...

Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption

Continuous Discovery Habits: Discover Products that Create Customer Value and...

The Best Service is No Service: How to Liberate Your Customers from Customer...

The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and...