FREQUENTLEY ASKED QUESTIONS

General Information

All items have kindly been donated to Lindsey Lodge Hospice. 100% of the money raised from our sales will help fund care for Lindsey Lodge’s patients and their families.

All measurements within listings are approximate.

Please be aware that any messages making offers on listings will not be replied to, we offer auction only and will not end a listing early.

Replying to Questions

Any questions and messages will be answered during our 9am - 5pm office working hours Monday to Friday (We are closed Bank holidays).

Please note messages asking for offers will not be responded to.

Payments and Postage

Items must be paid for within 48 hours of the purchase date to avoid the item been relisted unless agreed in advance by a member of our team. We do not have the space to hold items for any longer than this.

Items will be dispatched within 7 working days from purchase. We will always try to combine postage whenever possible. We post with Royal Mail or Evri.

Electricals / Computers / Consoles

Please note all used electrical goods with power leads that we sell have been PAT tested prior to listing. New goods and items without leads are not tested. However, we strongly recommend that you recheck the item when you have either collected it or had it delivered to make sure it is still safe.

Collection Only Items

If an item is listed as 'collection only', this is because the item is oversized for our courier service, too fragile for transit or that we do not have the resources to package the item. These items cannot be sent by our team or packaged for third-party couriers. We do however offer collection from our Warehouse / Donation Centre which is located

34A Crosby Rd, Scunthorpe DN15 6SF

Collection hours are between 9am – 4pm. If collecting an item, please give the warehouse a minimum of 48-hour notice.

Buy It Now

We do not offer a 'buy it now' price on our auction style items, we will not end these auctions early.

Terms & Conditions

If you have any problems with your purchase, please do get in touch with us immediately through the item first before leaving feedback. We are a well-respected non-profit charity seller, we list our items as accurately and honestly as we possibly can. We want all of our customers to be completely happy with their items and we will always try to resolve any problems for you.

Items listed as 'spares or repair' or as 'untested' are items that are faulty or simply that we can't test at our warehouse, so please bid accordingly.

Thank you for supporting our hospice!