Return Policy:
1.We offer 30-day refund, and 1 year manufactured warranty on all products. Warranty period starts from the date of purchase.
2.Warranty will be voided if the product is mishandled or physical damaged by customer. We will refuse back all the returns which are out of warranty.
3.In order to return an item, buyer must contact us to request a RMA # (Return Merchandise Authorization Number). RMA number should be written on the outside shipping box or on the return label. The RMA number must not be written on the manufacturer's product box.
Feedback & Contact US:
1.We greatly appreciate your 5-Star POSITIVE Feedback. We have a program which automatically replies as soon as you leave your feedback.
2.We aim to offer each of our valued customers the 100% Satisfaction Product and Service. So if you have any problems, please e-mail us immediately before leaving neutral/negative feedback. Please give us the opportunity to resolve a problem. If no response within 1 work day, please check the spam in your mail box or contact us again via eBay.
3.All communications are handled through Email. We strive to answer all emails as quickly as possible, but due to high email volume it may take time for us to reply. Thanks in advance for your patience.
Shipping:
1.Import duties,taxes,VAT,and charges are not included in the item value or shipping fee.Buyers are responsible for these charges.
2.We offer Standard International Flat Rate Registered Shipping service to all buyers in the world. We can also offer FedEx, DHL, EMS, TNT or UPS faster service if buyer is willing to pay extra cost.
3.Product will be shipped within Handling time after full payment is received and verified. It normally takes 7-12 business days to United States. Delivery Time is about 15-25 business days to most of the other countries.
4.The tracking number will be given for the customer to check the shipping status online (registered or faster service only).
5.We are not responsible for any wrong or undeliverable addresses. Please verify and update your shipping address during checkout.
