Thank you for choosing CarPartsHaven for your OEM car part needs. Please review the following terms and conditions carefully before making a purchase. By completing a transaction, you agree to these terms.
Shipping Information
Processing Time:
Orders are processed and shipped within 4 to 5 business days from purchase. Occasionally, processing may take longer as some parts are still installed in vehicles. While most parts work perfectly upon removal, about 5% may require replacement, which could delay shipping.
Estimated Delivery:
Typical delivery within the USA takes 3 to 5 business days depending on your location.
Free USA Shipping:
Most orders ship free within the USA unless otherwise noted in the listing.
International Orders:
All international shipments are handled via eBay’s Global Shipping Program. Buyers outside the USA should review eBay’s international shipping policies prior to purchasing.
Customs and Import Fees:
International buyers are responsible for any customs duties or taxes applied by their country.
Warranty, Returns & Refund Policies
Warranty Coverage:
Most products include a 90-day warranty unless specifically stated otherwise.
Handling Damaged Items:
Please photograph any damage before opening the package and notify us immediately.
We will arrange pickup and provide a replacement or refund for damaged items.
Opening damaged packages without documenting may result in restocking fees.
Installation Advisory:
We recommend installation by a qualified mechanic to avoid damage. We are not liable for improper installation.
Labor Fees:
Labor costs are non-refundable. Refunds apply only to parts and shipping fees (if defective).
Incorrect Part Returns:
Return Process:
Contact us through eBay Messages within 30 days of receipt to request a Return Material Authorization (RMA).
Product Listings & Compatibility
Image Disclaimer:
Listing photos are often for illustration only and may not depict the exact item.
Verify Part Numbers:
Please confirm part numbers (especially radios, ABS pumps, bezels) before ordering. Providing your Vehicle Identification Number (VIN) helps verify compatibility.
Restocking Charges:
Returns due to wrong purchases may incur restocking fees, with shipping costs borne by the buyer.
Customer Care & Dispute Resolution
Contact Us First:
If you have any concerns, please reach out before leaving negative feedback or opening a case. We’re here to help!
Response Time:
We aim to resolve all issues within 4 business days after notification.
Payment Terms
Payments must be made immediately via PayPal. For payment issues, please contact PayPal directly.
Need Help?
For questions or assistance, message us via eBay. We typically respond within 3 hours.
Looking for a part not listed? Contact us — we’ll do our best to find it.
Your Feedback Matters!
If you’re happy with our service, please leave us a 5-star review. Your feedback helps us improve and grow!
Thank you for trusting CarPartsHaven! We appreciate your business.
Happy shopping!
