OEM: 1516277-00-G

Year: MY Jan 2020 - Jan 2025

Model: Tesla Model Y

Condition: Used / see photo before purchasing

Compatibility:

The buyer is responsible for compatibility.
Please send us your VIN number, and we will do our best to assist you!

1. General Provisions

• Product Condition: All parts are sold "as is". Each USED part is carefully inspected and tested (excluding those marked as "Non-Tested" in the item description).
• Warranty Notice: Most tested parts include a 30-day warranty. If a defect is identified within this period, please contact us directly so we can assist you promptly.
• Cosmetic Condition: Most used parts may have minor scratches, scuffs, or other signs of normal wear. These cosmetic imperfections do not affect the functionality of the item. Please review all photos and descriptions carefully before purchasing. If you have any questions, please contact us directly.
• Responsibility: We are not responsible for ordering mistakes, installation costs, diagnostics, repairs, or any other expenses incurred by the buyer.

2. Feedback and Dispute Resolution

We value open and honest communication. If you have any concerns:

• Contact Us First: Please contact us directly before opening a return request or leaving feedback — we are committed to helping you resolve any issue with your order in the fastest and most effective way possible.
• Unjust Feedback: In cases of unfair feedback, we may request eBay’s assistance for review or removal.

3. Shipping

• Large Item Delivery: Delivery of large items (doors, hoods, trunk lids, bumpers, body panels, windshields) is available only to a business address. If unavailable, delivery can be arranged to the nearest freight terminal for pickup.
• Pickup Option: We also offer a local pickup option for eligible items. Please contact us in advance to arrange pickup details.
• Preparation Time: Some large items may require additional preparation time before shipment. Please allow 2 to 3 business days for handling in such cases.
• Return of Large Items: Return shipping for large items is at the buyer’s expense. Please review all photos and descriptions carefully before purchase.
• Pricing: Shipping rates are determined by carriers. We are happy to help verify shipping costs or provide details if you prefer arranging your own shipment.
• Special Regions: Deliveries to Alaska, Hawaii, Costa Rica, and similar regions may require additional shipping fees.
• Shipping Damage:
  • Immediate Action: Please contact us promptly if the item was damaged during transit, supported by photographic or video evidence.
  • Preserve Packaging: Keep all packaging materials for claims.
  • Resolution: We will review the case and offer a replacement or compensation when applicable.

4. Return Policy

While we maintain a general "Final Sale" approach, certain cases may qualify for return:

Accepted Return Reasons:

• Our Error: Incorrect item received.
• Shipping Damage: If the item was damaged during transit, supported by photographic or video evidence.
• Manufacturing Defect: If the product has a confirmed manufacturing defect.

Non-Accepted Return Reasons:

• Incorrect part selection without prior compatibility verification.
• Change of mind after purchase.
• Just didn’t like it.
• Found cheaper elsewhere.
• Item installed, modified, or damaged by customer after delivery.
• Purchases made "on trial" without prior agreement.

Returns requested for non-accepted reasons may still be considered at the buyer’s expense and may be subject to a 20% restocking fee.

5. Return Procedure (For Accepted Cases)

1. Contact Us: Reach out via eBay messages or contact us directly within 3 days of delivery.
2. Provide Evidence: Submit photos or videos supporting your claim.
3. Instructions: Wait for return approval and instructions.
4. Processing: Refunds are processed within 6 business days after inspection.

We strongly encourage you to contact us directly before opening a return request. We truly appreciate this, as it allows us to resolve your issue faster and offer the best possible solution, whether it is a return or a replacement.

6. Protection Against Fraudulent Returns

• Documentation: Each part is documented with photos and videos before shipment.
• Unique Markings: Items are marked with unique identifiers to prevent substitution.
• Verification: We may request video evidence to confirm any claimed defects.
• eBay Involvement: In cases of unjustified disputes, we will provide eBay with all necessary evidence to protect our interests.

7. Pre-Purchase Recommendations

• Compatibility Confirmation: We strongly advise contacting us before purchasing to confirm part compatibility and specifications.
• Clarifications: If you are unsure about any detail, please contact us to help avoid unnecessary returns or misunderstandings.

8. Handling of Products

• Return Conditions: Returns may be denied if the item was damaged by the customer and there is no proof otherwise, if the item was swapped with the customer’s original part, or if the item was returned after installation while still in working condition. In such cases, a deduction of up to 35% may apply if the item remains functional and its original listed appearance has been preserved.
• Warranty: Although parts are sold as is, most tested parts include a 30-day warranty. If an issue arises, please contact us directly by message or phone so we can assist you.

9. Conclusion

By purchasing from us, you agree to these terms. Our goal is to provide a fair and transparent experience for both buyers and sellers.

Questions? Feel free to contact us — we are always here to assist!