Your order is already taken in process of packaging by a specialist, who knows his/her job pretty well, in our warehouse. Anyways, the order will be sent in 2 business days, and after2 to 6 business days, you should be able to meet your package.
Our prior shipping carrier is USPS or FedEx or UPS, according to the product. Your tracking number, which will show up in your message as package sent, should keep you reassuring while you play with it. If any suspicious information is spotted, please break in and let us know! We are eager to help, otherwise it gives us an illusion of nothing going wrong.
Please contact us firstly when you need warranty service. In case an item arrives faulty, please contact us in 30 days and keep it unused. We will instruct you on how to return and get refund or replacement. If after 30 days, or the item has been used, we have the right to decline your claim. Items should be returned on buyers' cost for repair or replacement.
Customer Service got fired if they don't work things out with you, so knock their door at will. If any question came in mind, please felt free to contact us through Messages. We will respond in 1 Business day. There shall be nothing to worry about as we have confidence to solve your issue.
For a presumably defective product received, this one would be a bit tricky. Please tell us where the problem occurs, and our Customer Service and Technical Department will work it through with you. Pictures and videos can come in handy here.
For any confusing or false description in the listing that causes a mis-purchase, please kindly remind us so we can improve our listings and continuously offer a better purchasing experience to you and to all our customers as well. Did it occur to be our mistake for the faulty transaction, we would be responsible for the return cost. We wish you understand the pressures here, and our effort will always come to your aid.
We maintain high standards of excellence and strive for 100% customer satisfaction!
We greatly appreciate your POSITIVE feedback. Please do NOT leave negative or neutral feedback without any contact. If you haven’t received item in 30 days, please contact us and we will arrange refund.
Positive Feedback is very important to us. We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
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