SOUTHBEND INDUSTRIAL, INC.

803-222-0460 - 7am-4pm est

Please call for expedited orders!

Auction Sales Policy:

Your bid is a contract - Place a bid only if you're serious about buying the item. If you are the winning bidder, you will enter into a legally binding contract to purchase the item. If the seller is unable to establish contact with the winning bidder within 3 days of the end of the auction,  item may be offered to the next highest bidder or relisted.

Payment is due within 7 days of purchase unless otherwise discussed between buyer and seller.

Shipping Details:

LOCAL PICKUPS ARE FREE AND ALWAYS WELCOME!

WE ARE HAPPY TO COMBINE SHIPPING ON MULTIPLE ITEMS, PLEASE CONTACT US AT 803.222.0460 FOR COMBINED SHIPPING PRICES.

COMMON CARRIER SHIPMENTS:

Items going common carrier are generally shipped the next business day after payment is made. We generally ship via FedEx or USPS.

FREIGHT SHIPMENTS

Large items that require an LTL shipment generally go out the next business day after payment is received. Some exceptions may apply.

Larger items that must be shipped via flat bed truck will ship as soon as the truck can be secured, usually no more than 3-5 business days.

It is very important that the seller provide us with accurate shipping info on freight shipments, we must know if we will be shipping to a business, the business name, address, contact info, and if receiver has a way to unload the pallet/item or if we need to arrange for a lift gate.

INTERNATIONAL SHIPPING:

WE SHIP OUTSIDE OF THE U.S. IF THE BUYER HAS A UPS, DHL, OR FEDEX ACCOUNT TO WHICH WE CAN BILL CHARGES.

Payment Details:

We gladly accept PayPal, Certified Funds, or Cash for local pickups. We do NOT accept personal or business checks. Sign up for PayPal; the fast, easy, and secure way to pay online. On large items we may request certified funds only. 

Returns

Warranty Information:

Unless Sold “As-Is,” all of our products come with a 14 Business Day Warranty, beginning the day item is received. Returns are only accepted on items received in different condition than stated in the ad. If your item is received in a different condition than stated (DOA, not working properly etc…) please call us immediately. We are more than happy to rectify any problems by replacing the item or issuing a refund.

Instructions for Returns:

1. Call us! (803) 222-0460. Let us know what’s going on and we’ll provide you a FedEx account to return product.

2. Return Product

3. When we receive the product we will confirm item is defective, has not been disassembled and our seal is intact.

4. You receive your refund/replacement.

There are multiple seals on each of our items, if any seal is broken, tampered with or removed the warranty is void.

Feedback:

We want our customers to be completely satisfied with their purchase. If anything about your transaction is not to your satisfaction, please contact us BEFORE leaving feedback, inform us of the issue, and we will do our best to resolve the problem to your satisfaction in order to receive positive feedback. We think good communication ensures a successful transaction and efficient problem resolution in advance of posting permanent feedback and gives both parties the best chance for a positive trading experience on eBay.