All prices are intended for the public and, therefore, include VAT.

For purchases with VAT number, the invoice request must be sent during the payment phase among the notes to the seller or at the same time as the order via Ebay messaging. For tax registration reasons, subsequent requests (the day after the order or later) will be rejected.

Preparing the order takes approximately 1-2 working days starting from the first working day following the date of registration of the purchase. Delivery takes place within the following 24/48 hours, excluding Saturday and Sunday via couriers GLS or DHL.

The goods are shipped to the address indicated at the time of payment confirmation. We do not accept orders for delivery to Post Offices or similar organizations unless the recipient is employed by these facilities.

The tracking code is always loaded in every order and will be communicated to you both via Ebay and by email. If the VS. Pacco turns out to Giaenz, we will warn you and do what is in our. possession to overcome the impasse.

Pursuant to art. 52 of the Legislative Decree. n. 206 of 6 September 2005 (Consumer Code), as amended by Legislative Decree. 2014 n° 21 you have the right to withdraw from the contract without penalty and without giving any explanation for a period of (14) fourteen days from the day on which you receive the products. All you have to do is inform us of your intention to withdraw from the contract via Ebay messaging and we will provide you with all the relevant instructions. 57 Consumer Code) you must send us back the products intact, labeled and in their original packaging, if applicable, (plastic bag or box depending on the type of item), attaching the delivery document inside the package.

Your return will be refunded within a maximum of 14 days from the moment we are informed of your decision to exercise the right of withdrawal. However, we reserve the right to withhold the refund until the goods arrive at our warehouse, pursuant to art. 56 of the Consumer Code, as amended by legislative decree 21 February 2014 n.21.

If you have received the defective product, please contact us as soon as possible via Ebay messaging and we will provide you with information for a possible replacement or collection at our expense.

If the item received does not correspond to what you ordered, we ask you not to open the package and contact us.

You are responsible for any decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (for example the authenticity label and the security seal, signs of wear, abrasion, nicks, scratches, deformations, etc.), not complete with all their elements and accessories (including the unaltered labels and tags attached to the product), not accompanied by the attached instructions/notes/manuals, the original packages and packaging and the guarantee certificate, if present, you will be liable for the decrease in the value of the goods, and you will be entitled to a refund of the amount equal to the residual value of the Product. To this end, therefore, you are invited not to manipulate the asset beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and cover the original envelope of the products with other IM to the protective that retains its integrity and it It protects during transport also from writings or labels.

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Telephone: +39 0823.799097

Or write to us via Ebay messaging, we will reply as soon as possible.