Shipping

Orders are usually dispatched within 1–2 business days from Montreal, Canada
We ship using Canada Post, UPS, or FedEx, depending on the destination and best available service.

Please make sure to include a valid phone number to help ensure smooth and timely delivery.

Buyers are responsible for customs duties, taxes, and any import-related fees.
To avoid unexpected charges or delays, international customers may want to select eBay’s “prepay import fees” option when available.

Policies

• Any customs duties or import taxes are the buyer’s responsibility.

• We leave positive feedback once payment has been confirmed. If anything is not as expected when your item arrives, please reach out to us before leaving feedback — we’re here to help.

• We reply to messages within one business day. If you don’t hear back, please resend your message and we’ll respond as soon as possible.

• If there’s an issue with your order, please contact us first. We always aim to resolve concerns quickly and professionally.

If you’re happy with your purchase, a 5-star rating is greatly appreciated — thank you!

Warranty / Returns

If your item doesn’t meet expectations, you may return it within 30 days for a refund or replacement.
Please contact us before sending a return so we can assist with the process.

Contact Us

Our customer service hours are Monday to Saturday, 10:00 AM – 6:00 PM (GMT-5).
We are closed on Sundays and public holidays.
Replies may be delayed slightly during holiday periods — thank you for your understanding.