Product Knowledge: Exceptional staff in a Mercedes-Benz parts department should have a deep understanding of the brand's vehicles and their various components. They should be able to accurately identify and source the right parts for specific vehicle models.

Customer Service: A great parts department should provide excellent customer service. This includes being responsive to inquiries, offering assistance in selecting the right parts, and providing clear and accurate information regarding pricing and availability.

Genuine Parts: Mercedes-Benz dealerships typically stock genuine OEM (Original Equipment Manufacturer) parts. Knowledgeable staff should be able to explain the importance of using OEM parts and the benefits they offer in terms of quality and computability.

Problem Solving: Sometimes, customers may have unique parts needs or face challenges with their vehicles. Knowledgeable staff should be able to work with customers to find solutions to their specific problem's

Technical Support: For more complex parts or repairs, the parts department may need to collaborate with the dealership's service department. A good parts team should have the ability to communicate effectively with service technicians to ensure the correct parts are ordered and installed.

Communication: Effective communication with customers is crucial. Staff should keep customers informed about the status of their parts orders, expected delivery times, and any delays that may occur.

Attention to Detail: Precision is vital when it comes to automotive parts. Staff should pay attention to detail to ensure that the right parts are ordered and that they meet the necessary quality standard's

Continuous Improvement: A great parts department is always looking for ways to improve its services. This may involve staying updated on the latest Mercedes-Benz models and parts, adopting new technologies, or seeking feedback from customers to make necessary adjustments.

To determine how great the staff at Mercedes-Benz of Covington's parts department is and their knowledge, you may want to read online reviews, speak with previous customers, or visit the dealership in person to assess their service quality. Customer feedback and personal experiences can provide valuable insights into the performance of the parts department and its staff.

Thank you for shopping with us. Please find our policies below.

Please note that while our online catalog provides part information based on your VIN, there may be instances where the catalog may reflect the incorrect part for your vehicle. We strongly recommend verifying the part details with our team before placing your order. We cannot be held responsible for any incorrect parts ordered due to catalog errors, and any associated pricing discrepancies or returns that result from such errors will be the customer’s responsibility.

If you have any other questions, please don't hesitate to contact us.

• In stock orders ship within 24 hours.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.

• Contact us to arrange for any returns.
• A copy of the invoice will need to be included with the return.
• Parts must be resaleable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 30 days of receipt.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.