Description Returns Shipping

Hiflo HFA7915 Motorcycle Air Filter - BMW R 1200 GS 2013-2018

Hiflo Premium OEM Air Filter

Hiflofiltro air filters are manufactured to fit the factory air box and are a direct replacement for original equipment filters. Featuring top quality powerflow filtering media, developed for modern high performance engines.

Premium grade Materials
Direct OEM Replacement
16 Quality Control Checks

About Hiflo

Hiflofiltro is the best-selling brand of aftermarket filters for motorcycles, scooters, and ATVs worldwide. Established in 1955, the Hiflo factory has been manufacturing filters for the OEM motor industry since 1963 - supplying brands including Suzuki, Toyota and Ford. With the experience of more than four decades, continuous research and development and modern production facilities, Hiflo manufacture some of the best quality filters in the world. Hiflo only use top quality materials including steel from Toyota Tsusho - Japan, glue from Henkel - Germany and paper from Ahlstrom Filtration - Finland, Hollingsworth & Vose - USA and Aaw Paper - Japan.

Every single filter produced by Hiflo goes through 16 individual stages of quality control before it leaves their factory. This includes checking raw materials and individual filter testing. The whole process is regularly audited and verified independently by TUV.

As Part of their manufacturers warranty, Hiflo will replace any filter found to be defective during routine servicing, free of charge. They are also willing to cover any damage caused to your engine that can be proved to have been a result of a fault in their filter.

Replaces OEM part number: 13 72 7 726 799.

Returns

Thank you for purchasing from MPW. We hope you’re completely satisfied with your purchase, but if your order arrives and it’s not right, we will fix it.

Please contact us through eBay messages and we’ll help you from then on.

If your item is no longer needed or you’re just not happy with it? You can return any new, unused and unmodified item within 30 days of delivery of your item and we will issue a full refund to your original payment method.

Refund Policy

To secure a full refund returned products must be in a new, unused condition and include the original box and/or packaging with all tags included.
Once your return is received and checked over, your refund will be processed, and a credit will be applied to the original payment method. Refunds processed through PayPal are usually instant but can take up to 5 working days.

Return Shipping Options

For customers in the UK, you have the option of printing out a pre-paid Royal Mail shipping label by visiting the Royal Mail Tracked Returns portal. When returning items purchased for under £50 there is a fee of £3.99 for the label and this will be deducted from your total refund amount unless agreed prior to shipping.
For international customers, you have the option of using the carrier of your choice to return your order to us. Shipping costs will only be reimbursed if agreed prior to the item being returned. We recommend shipping with a method that includes tracking and insurance for your return shipment.
All shipments must be made prepaid; packages shipped cash-on-delivery will be rejected. Any Refused, Undelivered, or Abandoned package may be subject to a £15 Service Fee.

Exchanges

Please contact us directly to discuss how we can support you with your exchange. Below is some information on our process.
You have two pathways when exchanging an item with us. Once you return your item to us (using the prepaid label made available for you if you wish) you can either wait for us to receive the item and process the exchange for you without any new order being created or place a new order once the return is on its way and we can refund you for the original purchase. The second option may result in a quicker turnaround for you, however, you will have a period of time where the funds from both orders have left your account.

Order Cancellation / Modifications

If you change your mind, get in touch as soon as possible! Please contact us through eBay messaging before 12pm on the day your item is due to be dispatched to enable us to prevent the item being shipped where possible.
If we don’t receive notice of your desire to cancel your order prior to 12pm on the day of dispatch it may be shipped, and you will be responsible for any costs incurred when returning the item to us.

Used or Damaged Merchandise

Any product which has been test fitted is considered used and cannot be returned for a full refund.
Any electronic item which has been removed from packaging or manufacturer seal broken is non-returnable.
Any liquid or aerosol that has been opened or seal broken is non-returnable.
If you’ve owned and used your product but it is within the 30-day return period we may still be able to help. Please contact us with your order number and images of the item you’re looking to return.

International Returns

International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.

Warranty Claims

Several manufacturers offer an additional warranty period which covers against product defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Damaged Items

If any items on your order arrive damaged, let us know ASAP. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (Royal Mail, DPD, DHL). We will assist our customers in these claims but ask that you are patient as this process can take a little time.

Returns Process

Please contact us if you have any questions relating to our returns process and we will get back to you as quickly as possible.

Our return address is provided below.

MPW Returns
Unit 1 Ocean View Business Park
Gardner Road
Portslade
East Sussex
BN41 1PL

Please keep a record of your return tracking information as we will not be held responsible for packages lost in transit on route back to us.

Shipping Information

Post-Brexit Update

UK Domestic Orders: All UK-based consumers, making their purchases on eBay.co.uk, see the listings inclusive of Value Added Tax (VAT).

EU International Orders: As of 1 January 2021, the UK is no longer in the European Union.

EU Based Customers Disclaimer

Our courier shipping charge for products exceeding €150 will not include Taxes and Duties. The price of the product in this listing is a Tax Exclusive price that eBay has calculated. You will be contacted by DPD Local for payment once the item has arrived at Customs. As a buyer, it’s your responsibility to check which customs and import charges may apply and to pay them.

Any delivery fees incurred from buyer refusal to pay Customs Fees will be the responsibility of the buyer. For more information please contact our Customer Service team.

If your order is being shipped with Royal Mail and you are based in the EU, your order may be subject to additional charges as VAT and customs duty. As a buyer, it’s your responsibility to check which customs and import charges may apply and to pay them.

Please feel free to contact us if you are unsure of the shipping method used for your order.

Dispatch times

We aim to dispatch any order placed and paid for before 2:00pm on the same day, orders placed after this time will be dispatched on the next working day. Any orders placed over the weekend or bank holiday will be sent on the following working day, once your order has been shipped you will receive a notification email.

Problems or delays

If there are any problems or delays with your order we will notify you within 24 hours of the order being placed.

UK delivery options

We offer FREE shipping to the UK and Northern Ireland as standard. Smaller items are delivered via Royal Mail and usually arrive within 1 to 2 working days. For larger or heavier items we can offer FREE Next Working Day delivery via courier to mainland UK only, for other UK areas a surcharge for delivery may be applied.

UK courier delivery times, additional costs and zones

Zone A

Free Next Working Day delivery

All postcodes in England and Wales

Zone B

Free 1 or 2 Working Day delivery

Postcodes: AB1-AB16, AB21-AB25, AB30, AB39, DD, DG, EH, FK, G, KA (except KA27 and KA28), KY, ML, PA1-PA19, PH1-PH3 and TD.

Zone C

We cannot offer Free Next Working Day delivery in these areas due to a higher charge from our courier. Any orders placed for the items in these areas will incur an additional charge.

Postcodes: AB31-AB38, AB40-AB56, IV1-IV28, IV30-IV32, IV36, IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA38, PH4-PH41, PH49-PH50 and BT (Northern Ireland).

Zone D

The same as Zone C but with items incurring a greater charge.

Postcodes: HS, IV41-IV49, IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE, IM, GY and JE.