Publisher Description

A HUMAN-CENTERED APPROACH TO ARTIFICIAL INTELLIGENCE WILL ENSURE HUMAN CONTROL OVER POWERFUL AND HELPFUL FUTURE MOBILE DEVICES AND SERVICESResearchers, developers, business leaders, policy makers, and others are expanding the technology-centered scope of artificial intelligence (AI) to include human-centered AI (HCAI) ways of thinking. This expansion from an algorithm-focused view to embrace a human-centered perspective can shape the future of technology to better serve human remarkable progress in algorithms for machine and deep learning have opened the doors to new opportunities, and some dark possibilities. However, as many technology companies and thought leaders have said, the goal is not to replace people, but to empower them by making design choices that give humans control over  Human-Centered AI, Professor Ben Shneiderman aims to produce an optimistic, realistic, guide to how artificial intelligence can be used to augment and enhance humans' lives. This project bridges the gap between ethical considerations and practical realities to make successful, reliable systems. Digital cameras, communications services, and navigation apps are just the beginning. Shneiderman shows how future applications will support health and wellness, improve education, accelerate business, and connect people in reliable, safe, and trustworthy ways that respect human values, rights, justice, and not on the risks of AI, but on the opportunities it presents and how to capitalise on themPuts forward 15 recommendations about how programmers, business leaders, educators, professionals, and policy makers can implement human centered AIExplains how an expansion from an algorithm-focused view to embrace a human-centered perspective can shape the future of technology so as to better serve human needsBridges the gap between ethical considerations and practical realities to make successful, reliable systemsNew to this EditionPreface by the author

Table of Contents

PART 1 WHAT IS HUMAN-CENTERED ARTIFICIAL INTELLIGENCE? 1: Introduction: High Expectations 2: How Do Rationalism and Empiricism Provide Sound Foundations? 3: Are People and Computers in the Same Category? 4: Will Automation, AI, and Robots Lead to Widespread Unemployment? 5: Summary and Skeptic's CornerPART 2 HUMAN-CENTERED AI FRAMEWORK 6: Introduction: Rising Above the Levels of Automation 7: Defining Reliable, Safe, and Trustworthy Systems 8: Two-Dimensional HCAI Framework 9: Design Guidelines and Examples 10: Summary and Skeptic's CornerPART 3 DESIGN METAPHORS 11: Introduction: What Are the Goals of AI Research? 12: Science and Innovation Goals 13: Intelligent Agents and Supertools 14: Teammates and Tele-bots 15: Assured Autonomy and Control Centers 16: Social Robots and Active Appliances 17: Summary and Skeptic's CornerPART 4 GOVERNANCE STRUCTURES 18: Introduction: How to Bridge the Gap from Ethics to Practice 19: Reliable Systems Based on Sound Software Engineering Practices 20: Safety Culture through Business Management Strategies 21: Trustworthy Certification by Independent Oversight 22: Government Interventions and Regulations 23: Summary and Skeptic's CornerPART 5 WHERE DO WE GO FROM HERE? 24: Introduction: Driving HCAI Forward 25: Assessing Trustworthiness 26: Caring for and Learning from Older Adults 27: Summary and Skeptic's Corner Personal Epilogue: How I Became Passionate about Human-Centered Approaches Notes Bibliography Name Index Subject Index

Review

The book will be of interest to anyone interested in AI-including software engineers, designers, computer scientists, policymakers and philosophers -- and our future. Its writing style is accessible, and consequently can be read by both experts and novices. It may also be useful for pedagogical purposes. * Gloria Andrada, Metascience *
does a great job in promoting HCAI, putting human and societal needs center stage in the design and application of AI, and in presenting and discussing several very practical ideas * Marc Steen, Prometheus *
Your new book, Human-Centered AI, is the most balanced, pragmatic and optimistic analysis of artificial intelligence that I've read. You lay out a comprehensive guide to building reliable, safe, and trustworthy applications that feature both high levels of human control and high levels of automation. A critical part of your argument is that if we want to achieve a flourishing and humane future it's essential for us to understand that computers are not in fact people, and vice versa. * John Dalton, Fidelity Center for Applied Technology Newsletter *
The authors approach could not be more important as a moral and normative position on the development of the field, and should be taken as a starting point for public policy discussion... the book is essential reading and its fundamental argument constitutes a moral imperative. * David Lorimer, Paradigm Explorer *
A focus on developing AI that helps people will dissolve much of the fear of lost jobs and machine control... Few books on AI discuss the importance to good design of applying the right sort of pressure to the corporate owners of AI systems to push them into social fairness. This one does. * Wendy Grossman, ZDNet *
This book combines persuasive arguments with catchy lists and phrases it also is meticulously researched with extensive citations and well-written for a broad audience , HCI News
This expert believes we can create AI systems that can have both high levels of automation and human control... Shneiderman provides guidelines covering visual design, previews of expected actions, audit trails, near-miss and failure reviews, and others that can help ensure reliability, safety, and trustworthiness. Basically, by acknowledging the limits of both human and artificial intelligence, designers and developers of automated products can find the right division of labor between humans and AI. * Ben Dickson, *
the book [is] especially relevant to AI researchers and developers...Expanding the variety of inputs into AI design will be essential to achieving Shneiderman's transformative vision of a more human-and humane-future. * Angelique Taylor, Issues in Science & Technology *
The book is well-structured and a delight to read. The coverage is comprehensive. But it will be controversial. AI scientists and engineers, and anyone concerned about the scientific, social, ethical, legal or philosophical impacts of AI should engage with the theses of Human-Centered AI, even if it is to contest them at times. * Alan Mackworth, University of British Columbia, Canada *
From design metaphors to the much needed governance structures, this new book by Ben Shneiderman is a tour de force into the increasingly important topic of human-centred AI. Going beyond the many benefits and dark possibilities, the book provides a fresh vision of AI as a supertool for human wellbeing. A must read. * Virginia Dignum, Umeå University, Sweden *
Intellectually re-positioning the practice of AI is the most important social movement of our age. Human-Centered AI is a moral imperative. The graveyard of AI products is replete with well-intended systems centered on the technology. Don't make the same mistake—adopt an HCAI mindset. * Sean McGregor, Founder and Project Lead, the AI Incident Database (Partnership on AI), USA *
For many years, the debate surrounding AI has been all about a dystopian or utopian-driven future. Ben Shneiderman, in his informative and timely new book presents a fresh look on the future of AI; one that considers how to empower and augment humans rather than automate and replace them. Throughout the book, that is illustrated with convincing case studies, he presents a new discourse that rethinks the benefits of AI advances from a human perspective. A truly trailblazing work that is both provocative and persuasive, inviting academics, policy-makers, industry researchers and the general public to engage with a new, forward-thinking paradigm of where humans meet AI. * Yvonne Rogers, University College London, UK *
A critical call for AI to be human-centered...offers insightful lessons and practical takeaways. * Avi Parush, Management and Business Review *
Human-Centered AI makes a case for AI systems that amplify and extend human abilities and performance. * Gloria Andrada, Metascience *

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