We accept payments via PayPal and all major credit cards.

Return or exchange an item - our 100% money back guarantee.

If you are not completely satisfied with your purchase, simply return the item to us in its original and unused condition within 30 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation.

We will issue a full refund on receipt, excluding the original delivery charge.

Alternatively, if preferred, we will exchange the item.

PLEASE NOTE:

1.Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise.
2.The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3.The cost of returning the item to us is your responsibility.
4.Delivery charges are only refundable where goods are faulty and a refund is made.
5.We will refund your payment within 3 working days of recipt of the item back into our premises.
6. We will not refund postage charges unless the item is faulty or an error has been made on our behalf.

We use an automated eBay feedback response system. If you are happy with the product, please leave positive feedback and we will automatically leave positive feedback for you.

If you are unhappy with the transaction for any reason, please contact us first to resolve either via email or direct on the telephone.

Please avoid making negative feedback remarks as we do our utmost to ensure that your online purchase from us is an easy and pleasant shopping experience.

Contact us first if you have any problems.

Thank You.

Terms & Conditions

 If you continue to browse and use our eBay shop you are agreeing to comply with and be bound by our terms and conditions of use which are detailed below.  These terms and conditions together with our privacy policy govern our business relationship with you in relation to this website. (Your statutory customer rights are not affected) 

The term 'ALM ELECTRICAL SOLUTIONS' or 'US' or 'WE' or 'OUR' refers to the owner of this eBay shop. 

The term 'YOU' or 'BUYER' or 'PURCHASER' refers to the user or viewer of our eBay shop. 

The term 'WORKING DAYS' and ‘BUSINESS DAYS’ means any day excluding Saturdays, Sundays and public holidays. 

ALM Electrical Solutions Ltd is a limited company registered in England and Wales

Registered number: 8728524. 

Registered office: Unit 5 Arcadian Business Centre, 42-43 Hewell Road, Redditch, Worcestershire, B97 6DE

We are always expanding our product ranges and looking for ways to make the online trading experience of our customers as hassle free as possible.  Therefore if you have any suggestions or comments please email us using the 'Contact Us' link which can be found on every page.

Making A Purchase 

If you choose to purchase from us this process is very straightforward. Take a look around our store and add any items that you wish to buy into the shopping basket. When you have finished shopping and are happy with your selection, simply click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

All catalogue descriptions and Site information are indicative and any specifications, measurements and technical data (whether relating to performance or otherwise) have been prepared for guidance only and subsequently may change without prior notice. ALM Electrical Solutions Ltd reserves the right to amend technical or clerical errors in any order without notice. Our manufacturers also reserve the right to amend specifications without notice, in order to improve products or where amendment becomes necessary. We shall endeavour to inform the Purchaser of any such amendment or change where necessary. 

We request that the buyer shall ensure all details contained within the order are correct prior to submission to the Company. This applies to cut lengths of cable in particular as we are unable to offer a refund on specific lengths if we have supplied them correctly.

Shortly after placing the order you will receive a confirmation email from eBay, this is to indicate that we have received your order, it does not indicate that a contract exists between us. A contract will become active upon acceptance of your order, receipt of payment in cleared funds and ALM Electrical Solutions preparing and issuing an invoice. We have included this term to protect both ourselves and you the customer in the case that a mistake has been made in pricing, either we have inadvertently under-priced goods or indeed over-priced the item, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 

Prices and Payment 

All prices are quoted in British Pounds Sterling (unless stated) and are subject to alteration without prior notice (upwards or downwards) 

All prices shown shall include VAT at the current rate until further notice. Purchasers should note that current prices are quoted at the time of order with no minimum order value. 

All prices and net invoice values are inclusive of delivery and VAT, unless otherwise stated. 

Payment can be made by Visa, MasterCard, Delta, Solo, Visa Electron, American Express and Maestro cards.  We also accept Paypal and Electronic Bank Transfer.  

All goods remain the property of ALM Electrical Solutions Ltd until payment has been made and received in full.

VAT & Tax Charges 

You will be given the total price of the transaction including any carriage and VAT before you complete your purchase. For orders made from the UK, VAT at the current rate of 20.0% will be included in the price. We do not issue any extra hidden costs.

Credit Card Security 

Credit card payments are handled by a secure Virtual merchant via Paypal Payment Service which is 100% PCI DSS level 1 compliant. 

When your order is placed through our eBay shop and you choose to pay by credit card through the Paypal Merchant service, credit card details are passed directly to our payment service provider.   

Delivery Information 

We are able to deliver to addresses within the United Kingdom, including the Isle of Wight, the Isle of Man, all of Scotland, Northern Ireland and the Channel Isles. In the checkout process you can specify your preferred delivery method.

The delivery options and the cost of these are determined by the overall weight of the order. Some options may not be available if the weight for that option has been exceeded. 

As an indication, the following delivery times can be expected although we cannot guarantee these timescales as items can get delayed in transit or delayed during busy periods of the year, Christmas etc.. 

UK Mainland Royal Mail 1^st Class Post: 1-3 Working Days

UK Mainland Royal Mail 2^nd Class Post: 3-5 Working Days 

DPD Local Mainland Courier: Next Working Day (Orders dispatched on Fridays will usually be delivered on the following Monday except where a public holiday falls.)

Scottish Highlands: Royal Mail: 2-4 Working Days

Northern Ireland: Royal Mail: 2-4 Working Days

UK Offshore Islands: Royal Mail: 2-4 Working Days  

Scottish Highlands 

If you live in any of the postcode areas below certain free shipping initiatives and Next day deliveries may not be applicable to your area 

AB31 - AB56, IV1 - IV63, KW1 - KW14, PA20 - PA78, PH19 - PH50, HS1 - HS9, ZE1 - ZE3 

We Regret to inform you that the Next Working Day courier delivery option DOES NOT apply to the Scottish Highlands and all UK Islands. 

Shipping Information 

We use Royal Mail and DPD Local where the weight or volume is high. We try our utmost to hold all items in stock and work tirelessly to dispatch your order the same day if ordered before 3pm. 

Orders placed after this time will be dispatched the working day after that. If an order is placed on a Friday before the 3pm cut off point using next day delivery, delivery will occur on the following Monday providing it is not a public holiday.  In this case you will take delivery on Tuesday. 

We will deliver the goods to the address you specify for delivery in your order. It is important that you make sure this address is accurate. A daytime telephone number is required by our courier and will be displayed on the address label.

The majority of our deliveries will require a signature on delivery. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). Please note that Royal Mail Recorded Delivery is not a guaranteed next day service. Items are only classed as lost by Royal Mail after 15 working days. If you require an item urgently, we recommend using our courier service for mainland postcodes.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If you are asked to sign for goods that are visibly damaged please make a note of this when signing. If they are damaged beyond use it is your right to refuse to sign for the goods. In either case, please contact us as soon as possible. 

Back Orders 

We aim to stock all items in the shop but there are occasions when there may be a delay in obtaining some items from our suppliers. If any of your item are not available to us we will contact you as quickly as possible if a substitute cannot be obtained. You will always be contacted with the option to cancel or back order any missing items from your order if you would rather not wait. 

Guarantee 

All guarantees for products are provided entirely by the manufacturers/UK importers and are subject to terms detailed below. 

Goods that are supplied or used for specialist competition applications are subject to extreme stress and heat whilst in use have a life expectancy that is greatly reduced.  Buyers should note that any claim for failure/wear due to these factors shall not be entertained by the Company. It is acknowledged by the buyer of such goods that the foregoing statement shall be a relevant and important issue in any claim brought against the Company and the Company shall, in turn, place importance upon this clause. 

Parts connected to parts supplied by this company may be placed under stress where specialist/competition parts are used.  We encourage purchasers to seek advice from experts prior to purchase. Manufacturers may also limit guarantees when components are installed for competition use. Where goods are defective, incorrectly supplied, delayed or otherwise in breach of the implied terms of the buyers statutory rights, all losses which result from loss of competition points, awards, loss of entry fees or other similar losses, are excluded and shall not be reclaimable from the Company.

A hard copy of these terms and conditions is available for download or can be sent across by email – please contact us through the specified tab with any requests.