1. Handling Time: We ship packages in 2 business day (Time zone: KST: GMT+9) after receiving payment. However larger items and quantity orders take more time to pack.
2. Shipping charge: Flat shipping and handling rate is quoted for US. For other international buyers, the listed shipping cost is just estimated, so should ask for a shipping quote before payment. Buyer must pay actual shipping and handling to the desired destination as quoted. We don't ship to P.O. Boxes, APO, FPO and Military Bases.
3. Return & Warranty Policy
1) Warranty: Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please contact us within 30 days of your purchase and we will refund 100% of your purchase price.
2) If the merchandise is not received as we have provided a tracking number, please contact us for claim with the carrier.
3) Disclaimer: Unless specifically mentioned in the descriptions, all items are sold untested. Buyer is required to read auction terms carefully and ask questions before bidding to avoid any confusion, misunderstanding or misinterpretation of our terms.
4) Freight Damages: If the package you have received has been damaged during shipping and the box is deformed because of any mishandling, moisture etc., you should keep the package and contact us so that we can file a claim with carrier and request them to inspect the package.
5) Returned items must not have any signs of abuse or intentional damage. We carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges and compare them with recorded serial numbers.
6) Merchandise should be carefully packed and shipped via traceable means.
7) Buyer is responsible for all return shipping charges.
8) Calibration Issues, Software codes, Passwords, Licenses, BIOS upgrades or any software issues, batteries and any perishable items are not covered by our DOA warranty as we are selling hardware only.
4. Contact us (Best-Merchant)
For any inquiries, please contact Our ID (Best-merchant) and then click on (Contact Seller) link. Our store hours are 24/7 to support our valuable global clients.
