Our 30-Day Return Policy - Your Satisfaction Guaranteed!

At Retro Spares, we prioritise your satisfaction and stand behind the quality of our products. Our 30-day return policy is designed to ensure a seamless and hassle-free experience should you encounter any issues with your purchase. Please take a moment to review our return policy guidelines below:

Prompt Communication:

Should you experience any concerns with your purchase, we encourage you to reach out to us immediately via eBay messages. This ensures that all communication is logged and can be easily tracked for future reference, enabling us to provide you with efficient assistance.

Important Notes:

• Exchange or Credit: Regrettably, we are unable to facilitate exchanges for different products or provide credit for products you decide you no longer wish to keep.
• Faulty or Damaged Items: According to Australian Consumer Law, you are entitled to a replacement or refund if the item is faulty or damaged upon receipt. We kindly request that you thoroughly inspect your purchase as soon as it arrives. Claims must be made within a maximum of 30 days.
• Return Condition: Should you wish to initiate a return, please ensure that the item is in its original condition, complete with the original packaging, all accessories, and accompanying documents.
• Unused and Uninstalled: Returns are accepted solely for items that have not been used, installed, or fitted.
• Return Postage: Please be aware that the cost of return postage is the responsibility of the buyer.

Pre-Purchase Considerations:

We encourage you to ask any and all questions you may have before placing your bid or making a purchase. By bidding or purchasing, you enter a legally binding contract, signifying your understanding of the product's details. While we make every effort to provide accurate item descriptions, minor errors may occur. If you encounter any doubts, please reach out to us for clarification.

Manufacturer's Faults and Warranty:

In the event that you discover a manufacturer's fault after your purchase, the item should be returned to our store at your expense. If our examination confirms that the product has experienced a defect in normal use due to manufacturing issues, we will arrange for repair or replacement. Please note that this warranty does not cover installation, freight charges, or associated costs. Furthermore, this warranty does not apply to products subjected to corrosion resulting from neglect, chemicals, adverse weather conditions, impact damage during road use, or any off-road or track usage.

We are committed to ensuring your satisfaction and assisting you in any way possible. Please do not hesitate to contact us should you have any queries, concerns, or require further assistance.

Thank you for choosing Retro Spares.