About Us

HERE AT PARTMAX WE ARE A FAMILY RUN BUSINESS THAT SPECIALISES IN VEHICLE RECYLING, WITH ALMOST 25 YEARS OF EXPERIENCE IN THE INDUSTRY.

WE STRIVE TO ENSURE THAT ALL OUR PARTS ARE AT THE HIGHEST QUALITY AND CONDITION. OUR PARTS GO THROUGH SEVERAL QUALITY CHECKS AND TESTING PROCEDURES TO ENSURE ONLY GOOD WORKING USED PARTS ARE SUPPLIED TO OUR CUSTOMERS.

WE TRY TO PROVIDE THE BEST CUSTOMER SERVICE POSSIBLE TO OUR CLIENTS TO ENSURE THEY ARE LEFT HAPPY AND SATISFIED WITH THEIR EXPERIENCE WITH PARTMAX.

Payment

WE ACCEPT ALL PAYMENT METHODS PROVIDED WITH EBAY PAYEMTNS IN ADDITION TO DIRECT BANK TRANSFER AND CASH PAYMENTS.

Shipping

 1) delivery times are stated clearly on eBay. and where possible we will send out items as soon as possible. a variety of delivery options are available at checkout. express postage must be paid at the time of buying. we can not accept payment for postage after eBay checkout has been completed.  please be aware the cut-off time for dispatch is 11am. any item bought on 24hr delivery after 11am will be sent the next working day. please be aware that the express postage charges covers the delivery service as well as additional labour costs to prioritise your order.





2 ) SMALLER BOXED ITEMS ARE SENT 1ST CLASS WITH ROYAL MAIL 1st CLASS , OR 48HOUR SERVICE WITH PARCELFORCE TRACKED. 





3) BIGGER PARCELS SUCH AS PANELS WILL BE SENT VIA A VARIETY OF COURIERS DEPENDING ON PRICES. 1 DELIVERY ATTEMPT WILL BE MADE, IF YOUR NOT AT HOME TO ACCEPT DELIVERY THEN YOU WILL HAVE TO COLLECT FROM THE DEPOT YOURSELF, OR PAY POSTAGE FOR A 2ND DELIVERY ATTEMPT. OFCOURSE TRACKING WILL BE AVAILABEL ON YOUR ORDER UPON DISPATCH 





4 ) IF YOU HAVE MISSED THE DELIVERY OF YOUR ITEM, AND YOU DONT COLLECT FROM THE DEPOT, THE ITEM IS AUTOMATICALLY RETURNED TO US, THEN WE WILL REFUND LESS THE RETURN POSTAGE CHARGE.





5 ) when paying for express postage, please be aware this is a 24hour service and not same day. our cut off time is 11am, so any order purchased after 11am, will be dispatched the very next day. tracking information will be provided for express delivery.

Returns

 1) any damaged item must be reported to us within 48 hours of receiving it.





2) if an item is disassembled or striped then the return will be rejected and a report made to ebay.





3) we refund upon the receipt of the returned item.





4) returns are not accepted outside of the warranty period.  





5) its your responsibility to make sure you have purchased the correct item. pictures and part numbers are provided for your reference





6) where there is an issue with an item its best to call us as soon as possible So we can deal swiftly with the matter, therefore we will require a phone call to authorise a return. if your unable to call, for example you have no credit on your phone, you may send us a message on ebay, with your contact number





7) Any bolt on ancillary is not covered by our warranty.  





8) mileages provided are clearly not warrantied. where possible its the buyers responsibility to ensure that mileage for parts are accurate.





9) our warranty covers the cost of the part, and no other costs incurred. example, labour is not covered. cost of hire car is not covered. cost or replacement part is not covered. where possible we recommend you purchase additional warranty for your piece of mind.





10) items must be returned complete, if any parts are missing, then the return will be rejected and reported to ebay. 





11) items that have been tampered with will not be returnable. and example would be if a buyer purchases a rear light, and removes the bulbs and send the rear light back, then the return will be refused.

Terms