1.All orders placed before 2 pm (Eastern Standard) will be shipped the same business day. Orders made after 2 pm (Eastern Standard) will be shipped the following business day.

2.All orders in the continental 48 States will be shipped FREE of charge via UPS or USPS at our discretion. And Contact Us if you live in outside the continental 48 States (Such as Alaska, Hawaii, Puerto Rico, US territories). We offer UPS delivery in optional which can make it faster, charge additional Shipping fees.We do not provide international shipping

3.If you have not received your shipment within 15 days from payment , please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!

Customer Service Policy

MAYASAF INDUSTRY have a 30 day exchange policy. Within 30 days of receipt of your order, you may return auto parts in the same condition they were received, and provide your purchase invoice or order confirmation for us to check. Please be aware that any problem not listed below will not be covered by our 30 day exchange policy. If you do experience a problem other than the one listed below please call one of our service agents and we will try our best to resolve it.

Defective Part

If you receive a part of defect in material and/or workmanship, you will have to contact us and send it back before we ship you a replacement.

As soon as we receive the defective part and inspect it, we will get you a replacement and pay for the shipping costs.

Damaged in Transit

If you see any damage and/or evidence of tampering on the outer packaging make sure that the delivery person makes a note on the delivery receipt, and refuse to accept the damaged package. As soon as we confirm with our carrier that the delivery receipt has the note, we will send you a replacement and take care of the shipping costs.

If your package was left by the delivery person when you are not available and it has been damaged in transit, you will have to report the issue to us and the carrier within 48 hours of the delivery date. As soon as the carrier validate the damage, we will get you a replacement and pay for the shipping costs.

Damaged Part inside the Box

If your part is damaged inside the box, you will have to contact us right away, submit a picture of the damaged part and send it back to us before we ship you a replacement.

As soon as we receive the damaged part and inspect it, we will get you a replacement, and we’ll take care of the shipping costs.

If your package was left by the delivery person when you are not available and has been damaged inside the box, you will have to report the issue to us and the carrier within 48 hours of the delivery date. As soon as the carrier validate the damage, we will take care of the shipping cost to get the missing part to you.

Missing Part

When you find you don’t have all the parts you ordered, you have to check the packing slip whether we may have split your order into multiple shipments.

After checking the packing slip, you have no more shipments to arrive, you will have to make sure that the delivery person makes a note on the delivery receipt and contact us right away.

As soon as we confirm with our carrier that the delivery receipt has the note of missing parts, we will send you a replacement and pay for the shipping costs.

If your package was left by the delivery person when you are not available and is missing parts, you will have to report the issue to us and the carrier within 48 hours of the delivery date. As soon as the carrier validate the missing, we will take care of the shipping cost to get the missing part to you.

Wrong Part

If you receive a part that is not what you ordered, you will have to contact us right away, we will explain what you need to do so the process works properly.

We will email you a free return shipping label and as soon as we get that part back, we will ship you the correct one.

If you ordered a part that you don't need or you no longer want or it doesn't fit the way you want it to, we can't fix those problems and we respectfully remind you that all sales are final, no refunds, and no exchanges.

In no event shall we be liable for product liability insurance, labor expenses, towing expenses, additional repair expenses, rental car expenses, or any other expenses or damages to property or life that are caused by the use of an incorrect, broken or defective part(s) during and/or after installation, or caused by the use or misuse and/or installation of the part(s) you ordered.

To obtain performance of the warranty, you have to contact us, return the product for inspection, and most of all pay attention to the following points as well.

The warranty is only valid for a one time replacement and limited to the original customer who is the owner of the vehicle provided that the ownership has not changed since the installation of the unit.

To file a warranty claim, you are required to provide a dated purchase receipt or other written proof that the product within the warranty period, an image of the warrantied part not attached to the vehicle, and an image showing the part stamp, if visible, on the warrantied part.

If for any reason a replacement part is not available, we will reimburse you the original purchase price of the part less shipping and handling charges.

Please be aware that the shipping fees on both ways are at your expense.

The warranty does not apply to failures caused by misuse, negligence, modification, abuse, improper application, installation or operation, or by unauthorized service or use of unauthorized parts in connection with the product and inadequate maintenance, normal wear and tear or normal consumption of the product.

We will not be liable for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary, or other damages, including loss of revenue or income, pain and suffering, emotional distress, any form of bodily injury, property damage, damage to other parts of the vehicle in which the parts was installed, or similar damages, even if one of us has been advised of such damages.

This warranty is in lieu of all other express warranties. Any warranty implied by law, whether of merchant-ability or fitness for a particular purpose or otherwise, is limited to the period that this express warranty is effective.

MAYASAF INDUSTRY is a fast growing auto parts distributor in the US that offers a wide range of replacement auto parts. We strive for excellence and believe high quality and a great reputation are crucial to our business. All of the auto-parts we offer are manufactured using the latest international equipment and state-of-the-art technology to ensure you get the best.

Forget searching online for days, MAYASAF INDUSTRY makes it easy to find the exact parts you need for your particular auto type and model. Some of the most popular auto parts that we sell on a daily basis are brake calipers, wheel hub bearing assemblies, ignition coil, and suspension control arms. If you’re in the market for one of those, be sure to try us out. We guarantee that our quality parts are more affordable than retail auto part shops and many online stores. So get ready to shop!

We welcome any questions about our thorough manufacturing, inspection and testing processes, and our customer support team is available Mondays through Saturdays just for you. We’ll also make sure your parts are shipped out in no time flat. The next time someone asks you where you get your auto parts, tell them you buy your parts with MAYASAF INDUSTRY

Business Hours(PST)

Monday 8:30AM - 5:00PM

Tuesday 8:30AM - 5:00PM

Wednesday 8:30AM - 5:00PM

Thursday 8:30AM - 5:00PM

Friday 8:30AM - 5:00PM