The Customer Delight Principle: Exceeding Customers' Expectations for Bottom-...

The Customer Comes Second

Questions That Sell: The Powerful Process for Discovering What Your Customer...

Outcomes Over Output: Why customer behavior is the key metric for business...

The Customer Experience Edge: Technology and Techniques for Delivering an...

The Customer Service Survival Kit: What to Say to Defuse Even the Worst...

When Digital Becomes Human: The Transformation of Customer Relationships

Services Marketing: Integrating Customer Focus Across the Firm