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Payment must be made within 5 working days using one of the following methods PayPal, credit card (Visa, Mastercard, Switch or Visa/Delta) or bank transfer. We do not accept payment via cheque, postal order or any other means.
- We ship all items within 3 working days unless otherwise specified.
- The listing delivery price is for shipping to the Mainland UK ONLY. This does not include Channel Islands, Northern Ireland and Scottish Highlands. Please contact us for a shipping quote to these destinations or any overseas destinations. Shipping, Handling and Insurance Fees are not negotiable.
- We do not ship items on weekends, bank holidays or national holidays.
- We ONLY ship to the PayPal address used when paying for the item. We are not responsible for incorrect or undeliverable addresses and you may be charged for a re-delivery.
- We will ship worldwide, please email us your complete address for a quote.
- If your parcel has been dispatched and not arrived please contact us via email or phone and we can provide tracking details for your parcel.
- You will be required to sign for your parcel when it is delivered. If you are not at home when the parcel arrives, a card will be left for you to arrange an alternative delivery date with the courier.
- What can I do if the item I've received is not as described or damaged?
Please contact us as soon as possible to make us aware of a problem, we'll do our best to solve this for you as quickly as we can.
- When will you post my item?
Within 3 working days, unless otherwise specified.
- When will I receive my item?
All Mainland UK orders are dispatched by Royal Mail First Class or City Link, depending on the size and weight of the item. You should receive your item within 1 - 2 days of dispatch. For all Offshore and International orders please contact us to find out the delivery time to your country.
- Can I ask for a refund or replacement if I haven't received my item?
If your item has been sent my Royal Mail you should allow 15 days from the date of dispatch before an item is considered lost. If your item has been shipped by City Link please contact us within 1 - 2 days. If you have any queries regarding your delivery please contact us.
- Can I ask for a refund or replacement if I'm not satisfied with the item I've received?
According to the Distance Selling Regulations you have 14 working days from the day you receive the item to cancel your order. We allow 14 DAYS for you to cancel your order and return it to us, return postage is to be paid for by yourself and we recommend suitable insurance. Once the item has been returned and checked over we will issue a refund EXCLUDING the cost to us of the original delivery charge, even if the item is listed with Free Delivery.
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