Please also note that we cannot guarantee whether the outer box is included.
Thank you for your understanding.
About Us
Thank you for taking a look at our products.
We are a Japanese company selling on eBay.
We respond to our customers in a courteous and prompt manner.
Please feel free to contact us if you have any questions before purchasing.
We also have a variety of other items available in our store.
We hope you will take a look at them as well.
If you are looking for a specific item that you do not see in our listings, please do not hesitate to contact us.
If the item is available in Japan, we will do our best to find it for you.
All items sold in our store are cleaned and disinfected upon inspection.
Please be sure to read and understand the following policies before making a purchase.
If you have any questions, please feel free to contact us from [Contact seller] at the top of the page.
Handling Time
[Brand-new items]
Brand-new items are usually shipped within 1 business day to a maximum of 5 business days after payment.
[Pre-owned items]
Pre-owned items require additional inspection time, so they are usually shipped within 3 business days to a maximum of 10 business days after payment.
We will send you a message with the tracking number once your order has shipped.
Tracking information may take 12 to 24 hours to update after shipment.
Depending on the delivery method, destination country, customs processing, and local postal service, there may be delays during pickup, shipping, customs clearance, or transit.
Please understand the possibility of such delays before making your purchase.
In the unlikely event of a delay, please rest assured that we will take responsibility to investigate your shipment.
Cancellation Policy
If you need to cancel your order, please contact us as soon as possible after placing the order.
For orders where more than 1 business day has passed after purchase, the item may already have been inspected, packed, handed over for shipment, or may already be moving between shipping facilities.
In that case, we may not be able to accept the cancellation.
If the order can no longer be cancelled, please refuse delivery when the package arrives.
Once the item is returned to us, we will proceed with the refund process.
Shipping
[Economy Shipping to USA]
Air Mail: US$3.99 and up / With tracking number
Delivery time: About 11 to 23 business days + handling time
[Expedited Shipping to USA]
FedEx, DHL, or EMS: Starting from US$39 / With tracking number
Delivery time: About 1 week + handling time
*This is the standard additional shipping fee. The amount may change based on the item’s size and weight.
For the exact cost, please check the shipping fee shown below the item price.
[Economy Shipping to Europe and Asia]
Air Mail: Free / Usually with tracking number
Delivery time: About 2 to 4 weeks + handling time
[Expedited Shipping to Europe and Asia]
FedEx, DHL, or EMS: Starting from US$15 / With tracking number
Delivery time: About 1 week + handling time
*Some regions are not eligible for tracked shipping.
In such cases, Economy Shipping may be sent without a tracking number.
*Tracking is provided whenever possible, but in some parts of Europe, tracking updates may be limited or may not work properly depending on the local postal service.
Please contact us for details.
*Large plush toys may be compressed for shipping.
*If you do not want the item to be compressed, additional shipping charges may apply depending on the size of the plush toy.
Shipping is only available to the address registered on eBay.
If you want us to ship to another address, please change your address on eBay before placing your order.
Shipping is available from Monday to Friday.
Weekends and Japanese holidays are not available because shipping companies are closed.
We do not mark merchandise values below value or mark items as “gifts”.
Japan, U.S., and international government regulations prohibit such behavior.
If your address is in a remote area defined by the shipping company, additional shipping fees may apply.
Packing
To keep our prices fair and affordable, we balance protective packing with cost efficiency.
For standard shipping, we usually use sturdy plastic mailers to help keep shipping costs low.
Fragile items are bubble-wrapped for protection.
During long international shipping, outer boxes for plastic model kits or figures may get slightly dented, and paper tags on plush toys may get bent.
If you are concerned about the condition of the outer box or paper tag, please ask us for the cardboard box shipping option before shipment.
Cardboard box packing is available for US $4 as an optional upgrade.
About Import Duties, Taxes, and Customs
For customers in the United States
For orders under US$2,000, we ship by DDP only.
Import duties and taxes are included at checkout, so normally no additional customs payment will be required upon delivery.
If anything looks unusual, please contact us before paying or declining any request.
For customers outside the United States
Import duties, taxes, and charges are not included in the item price or basic shipping cost.
These charges are decided by your country and are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be before bidding or buying.
We cannot mark items as “gift” or under-declare the value.
Thank you for your understanding.
