Service Operations Management by James Fitzsimmons & Robert Sullivan

Activity-Based Management: For - Paperback, by Brimson James A.; - Acceptable n

MP Service Management with Service Model Software Access Card

New Service Development: Creating Memorable Experiences by Fitzsimmons, James A.

Service Management Operations : Operations, Strategy, and Informa

MP Service Management with Service Model Software Access Card

Service Management for - Hardcover, by Fitzsimmons James A.; - Acceptable

Service Management: Operations, Str..., Fitzsimmons, Ja