New Service Development: Creating Memorable Experiences by Fitzsimmons, James A

Service Management by James A Fitzsimmons

What Customers Crave: How to Create Relevant and Memorable Experiences at - GOOD

Service Operations Management by James Fitzsimmons & Robert Sullivan

Managing Intellectual Property, Paperback by Fitzsimmons, Chris; Jones, Tim, ...

New Service Development: Creating Memorable Experiences by James A. Fitzsimmons

Managing Intellectual Property, Paperback by Fitzsimmons, Chris; Jones, Tim, ...

New Service Development: Creating Memorable Experiences